Vacancies

Client Manager

Kantar WorldPanel

Westgate, W5

At Kantar WorldPanel we are passionate about understanding shoppers and consumers and painting pictures with information that inspire our clients.

We are looking for individuals with an inquisitive analytical nature, fantastic client facing skills, with fine tuned commercial skills, or ideally all three.

If you have a blue chip, FMCG or research background and are looking for an exciting challenge in 2010 and beyond, then we would love to hear from you.

Key criteria that the successful candidate should possess are a very strong level of analytical ability and excellent client management skills.

Main Duties and Responsibilities

We Understand Our Client’s Business

1. Understand and respond commercially to client’s overall goals and objectives
2. Create and develop relationships with clients and key stakeholders
3. Manage the practical, day to day delivery of the contracted service with respect to quality, speed and volume of data and the service they are entitled to
4. Deliver and monitor contractual obligations and client satisfaction, managing issue resolutions and implementing improvements as identified 
5. Assist the Consumer Insight Director with account administration, providing appropriate and timely information to internal departments
6. Advise on monthly revenue forecasts and contribute to account planning and plans for development
7. Identify opportunities for additional revenue/analysis
8. Manage induction and training program’s with clients

We Understand Consumers and Shoppers

1. Manage the production of appropriate analyses/materials/presentations/written documentation in response to briefs received from client.
2. Deliver commercially astute presentations with recommendations that actively seek to meet the objectives of the brief
   1. Draw from all Worldpanel services in order to provide clients with a wider insight
   2. Deliver insight to clients through highlighting business implications and actionable recommendations
3. Advise on problems in reports and the reporting process
4. Implement changes to regular reports in line with delivery strategy

We have real stars working here

1. Responsible for own workload management and providing assistance to line manager in setting work priorities for junior team members where appropriate
2. Supervise and assist in coaching and developing junior team members – sharing knowledge, encouraging a culture of learning and positive development
   1. Work in conjunction with line managers to help develop objectives for junior team members
   2. Work in conjunction with line managers to give junior team members constructive feedback
3. Take part in own Personal Development using the TNS appraisal system

Attend relevant training and seek out opportunities to grow knowledge about the industry, clients and capabilities

Skills Required

• A solid grounding as a research analyst.
• Experience of successful day to day client management in a commercial environment
• Experience manipulating and analyzing data to provide recommendations and insight
• Articulate and credible written and verbal communication skills, including presentation skills.
• Able to supervise junior team members
• A strong practitioner in the interpretation and analysis of data, and confident in the application of appropriate statistical analysis.
• Able to design and deliver presentations offering commercially astute insights and recommendations
• Creativity in the approach to problem solving.

Kantar WorldPanel is an equal opportunities employer.