Reporting to:              Head Concierge, Assistant Head Concierge, Supervisor
Department:               Concierge      
Job Function:             Guest services at the Chelsea FC Millennium & Copthorne Hotels, providing excellent customer services and supporting the hotels internal functions where required. 
Working Hours:           40 hours worked over a two-week rota 
Main Responsibilities:
  • Greets all guests at the Front Door politely and courteously and guides them towards the Reception desk or function rooms.
  • Attending to guest luggage (taking bags to and from guests rooms), also taking them if requested, to the luggage store room.
  • Follows the current Rooming Procedure, including briefing guest on use of lighting, TV, Radio, internet, mini bar and telephone facilities in the room.
  • Ensures that all guest property is safely handled and/or stored in the Luggage Room.
  • Signing for packages and letters for both guests and banqueting areas and ensuring they are delivered to the correct rooms / areas.
  • Complies with standards of grooming and personal hygiene.
  • Participates in group luggage handling, distribution and collection.
  • Delivers newspapers, parcels and messages promptly and within the standard procedure.
  • Escorts guests attending functions to function area.
  • Engages in moving luggage from one room to another in the case of a room move as per procedure.
  • Attends to guest needs and queries and refers complaints to supervisor.
  • Points out stationery needs to Head Concierge or delegate.
  • Complies with Hotel's Health, Safety and Hygiene policy.
  • Performs related duties and special projects as assigned.
  • Keeping the lobby and the outside areas clean at all times.
Person Spec:
  • Valid working visa for the UK (at least valid 18months left)
  • Working Knowledge Concierge department in similar 4 star hotels.
  • Excellent customer service standards
  • Able to work shifts and weekends as requested
  • Be able to communicate verbally in English.
  • To be physically fit
Closing Date: 20th October 2017