ITA Software Advertised jobs

iPhone Application Development Internship

iPhone Application Development Internship

We are looking for an intern to help us develop an iPhone application that will let users search for flights and book them against an airline's reservation system. The intern may be asked to develop pages to check flight status, display seat maps or support check-in via the phone.

Qualifications:

Hands-on iPhone application development experience, preferably not just coursework.
Additional prior programming experience preferred.

Code sample or application sample required.

Web User Interface Internship

Web User Interface Internship

Seeking an intern with a flair for UI design and experience in implementing scalable web UI interfaces using Javascript, AJAX, dojo and related technologies. The intern will implement UI intended for use by analysts who perform what-if analysis on large data sets.

Qualifications:

Experience in design and implementation of user interfaces for visualizing and manipulating large data sets

Knowledge & Skills:

UI design
Web interface implementation for IE, Firefox and Safari
Javascript, Python, C++
AJAX, dojo
Experience with Linux and Windows

Code & UI samples required

Project Manager

Project Manager

The Project Manager at ITA Software identifies, develops, and provides insightful value-added, accurate, and dependable analysis of project-related metrics and plans. The Project Manager is responsible for tracking project progress and schedules through Development, QA, and Deployment phases. The Project Manager identifies and reports discrepancies between expected and actual progress, develops recovery plans, and communicates status effectively with other members of the management team. The Project Manager also interfaces directly with the customer and manages, communicates, and facilitates the resolution of issues.

Responsibilities:

Work and communicate efficiently with Engineering, Product Management, QA, and Operations management, Technical Leads, and customers
Gather and report status regularly to the project team, other Engineering groups, executives, and customers
Develop and coordinate realistic project plans working with Engineering, Product Management, QA, Ops, and customer management and Technical leads
Identify, develop, and report on project-related metrics
Identify, manage, and monitor significant potential issues, risks, and delays
Manage, monitor, and facilitate communication and resolution of cross-team and customer issues
Complete work on time and deliver on promised and well-specified targets
Operate independently with minimal review, redirection, and assistance
Some travel may be required

Qualifications:

Bachelor’s degree in a technical field is required
Proven project or program management experience with 7 or more years experience managing complex technical projects interfacing with software engineering and quality assurance is required
Proficiency in Microsoft Project or equivalent tool is required. Proficiency in other tools (e.g., Excel, etc.) is also highly desired
Ability to help others develop project planning artifacts, by asking questions, analyzing data, and challenging assumptions to help clarify thinking, ensuring all work is included in the artifact is required
Airline or travel industry experience is valuable
Project management experience in a challenging, non-traditional, software development environment is valuable

Knowledge and Skills:

Experience with a variety of software development processes
Demonstrate excellent verbal and written communication skills. Communicate clearly and effectively
Comfortable operating within a matrix management structure coordinating with people from multiple groups
Able to absorb product and domain knowledge quickly and apply that knowledge to the project being managed including being able to serve as liaison between business and technical teams
Able to think strategically, balancing a broad range of internal and external factors when identifying problems, proposing solutions, and making decisions
Enthusiastic about working for a fast-paced, rapidly growing company
Energetic, outgoing, highly organized, persistent, and tenacious. Able to deal with uncertainty and change

Software Engineer/Computer Scientist

Software Engineer/Computer Scientist

Join a team of extraordinary engineers working on challenging problems that directly benefit millions of travelers. ITA uses the best open source software to build our industry-leading systems. We seek independent people who will define and build new capabilities for our systems, working closely with airlines, travel agents and other customers. We have multiple positions open for talented people with experience in Lisp, C++, Python or Java.

Job Responsibilities:

Designing and implementing algorithms to make our search and pricing systems more capable and more efficient.
Abstracting configuration languages from ever-changing customer rules.
Designing and implementing fast server code to compute information needed by the Search system.
Interpreting business rules, new taxes, regulations, etc into code.
Developing and maintaining messaging layers to reliably process real-> time data feeds from legacy computing
Designing and building user interfaces for our systems, working closely with our customers to meet their needs.
Designing and extending our XML APIs and collaborating with our customers to make the most effective use of our APIs.
Knitting together all the components to create robust, reliable systems with automated error handling and monitoring.

Qualifications:

Bachelor's degree in computer science or other technical field or equivalent work experience, including professional programming experience. Masters or Doctoral degree is a plus for senior positions.

Knowledge and Skills:

Experienced in implementing large, working software systems.
Able to read and understand complex domain-specific documents, and design and implement systems based on those documents.
Demonstrate exceptional programming skills and be willing to code full time; i.e., candidate will take responsibility for implementing finished products based on designs developed.
Should be highly self-directed, a strong individual contributor, and a strong team player.

Practical design and implementation experience with the following technologies is particularly valuable:
Lisp, C++, web (server-side Java, DHTML, JavaScript), XML (XSLT, XML Schema, web services), compilers, or operating systems

Javascript Expert - Software Engineer, Web Development

Javascript Expert - Software Engineer, Web Development

ITA Software is looking for top-notch software engineers to build the next generation of airline web sites. Our Internet Booking Engine will allow airlines to quickly deploy and integrate with our QPX low-fare search engine as well as their existing reservation system. New user interfaces will help consumers navigate the complex processes of finding, purchasing, and changing air travel.

We are looking for a web front end developer with strong Javascript skills who takes pride in developing elegant, usable web pages that will be used by thousands of people every day. We will consider both exceptionally bright junior applicants and seasoned programmers with lead experience. To increase your chances of being considered for this position, please submit a solution to one of the puzzles on our web site or include a code sample representative of your work and coding style with your application. URLs to web sites you have developed would also be appreciated.

Responsibilities:

Build modular Web 2.0 front-ends that can easily be adapted by different airlines.
Identify and analyze business and usability requirements for an airline web site.

Qualifications:

Most or all of the following:

JavaScript expert.
Experience with Javascript frameworks such as Dojo, Prototype, Scriptaculous.
Ajax, DHTML, CSS, XML experience.
Any exposure to web frameworks, servlets, Spring, Hibernate would be a plus.
Tomcat, other application servers.
Used Eclipse or IntelliJ, Subversion.

Special Knowledge/Skills Required:

Experience in implementing large, working software systems, especially for the Web.
Demonstrate exceptional programming skills; take full responsibility for all phases of software development and be comfortable with agile development methodologies.
Should be highly self-directed, a strong individual contributor, and a strong team player.

Exceptional Innovator/Research Developer

Exceptional Innovator/ Research Developer

Currently we have limited openings for the best and brightest innovators and research developers! In order to be considered for an interview, please submit your application here and tackle one of the following programming exercises.

Web Systems Administrator

Web Systems Administrator

Would you like to be part of a high-impact, business-critical team working on a Linux platform? We are looking for a Web Systems Administrator to support ITA's industry- leading products. In this role, you can play a major role in designing, implementing, and supporting a production web hosting environment for major commercial websites.

Responsibilities:

Configure and manage Tomcat and Apache instances in a high-availability, redundant hosting environment.
Work closely with engineering to understand new applications that need to be delivered to production. Create and execute deployment plans for these applications
Participate in the design of new web environments
Develop code and procedures to enable automated installs and upgrades of Apache and Tomcat
Serve as a subject matter expert for troubleshooting complex web application problems

Qualifications:

Minimum of 3 years experience supporting web applications in a production commercial environment
Must have experience with the integration of web servers, web application servers, and load balancers
Must be familiar with the Linux operating environment
Must be familiar with a common scripting language. Knowledge of Python is preferred
Must possess an in depth understanding of web technologies and/or Linux systems administration

Special Knowledge/Skills Required:

Must be willing to perform requirements gathering for new products
Must be willing to coordinate work with other groups and team members
Must be willing to produce documentation and define procedures for other administrators

Senior Data Architect

Senior Data Architect

The role of the Senior Data Architect is to design, develop, and implement data models and their interfaces for enterprise-level applications and systems.

Responsibilities:

Design and development of logical and physical data models, enterprise application data stores, data warehouses and their interfaces.
Ensure software deliverables are of high quality and in conformance with industry and project standards
Analyzes needs and requirements of existing and proposed systems, and develops technical specifications
Works with application developers to map business process models to data models, and create Object/Relational models to support serialization to the database.
Participate in continuous improvement efforts in enhancing performance, access analysis, archive, and recovery implementation.
Participate in test plan creation and the testing process.

Qualifications:

4-year degree in computer science or related field or equivalent experience
8+ years in architecting, developing, modeling, and deploying commercial grade relational and OLAP database systems
Expert, commercial, hands-on experience in relational database (Oracle), data modeling, database design, (logical, physical), with high availability systems
Knowledge of data warehousing technologies and methodologies, BI/ETL tools and OLAP experience a plus
Understanding of test plan creation and the testing process
Experience in performance tuning for all developed data functions and physical data models
Expert knowledge of relational principles and Oracle 11g implementation & features
Expert PL/SQL programming
Some programming experience outside of the database

Knowledge and Skills:

Ability to work with business users, subject matter experts, software and data architects to gather and clarify requirements
Excellent organizational and workflow skills; ability to work on simultaneous projects with diverse working groups
Self-motivated, responsible, and accountable
Ability to work well independently and within a fast-paced, team-oriented environment.
Ability to follow standard processes and communicate effectively with the team regarding technical, progress and critical issues
Excellent analytical, writing, and interpersonal skills and ability to effectively communicate conceptual and technical architecture design both orally and in writing

Systems Engineer, Internet Booking Engine

Systems Engineer, Internet Booking Engine

ITA is seeking experienced system administrators to support ITA's industry-leading products. In this role, you can play a major role in designing, implementing, and supporting a production environment that services major commercial websites.

Responsibilities:

Configure and manage application server instances in a high-availability, redundant hosting environment
Work closely with engineering to understand new applications that need to be delivered to production. Create and execute deployment plans for these applications
Develop code and procedures to enable automated installs and upgrades of application servers that leverage in house central management tools
Serve as a subject matter expert for troubleshooting complex web application problems
Participate in 24x7 support for production installations

Qualifications:

Demonstrable expertise in UNIX/Linux systems administration
Expertise in a subset of: Apache, Tomcat, Ruby on Rails, MySQL, Python, build management using rpm
Solid understanding of networking: IP, TCP, UDP, routing, etc.
This position requires someone who has experience running web applications in high volume environments
Minimum of 3 years supporting web application servers in a production commercial environment
Must have experience with the integration of web servers, web application servers, databases, and hardware load balancers

Knowledge and Skills:

Must be willing to perform requirements gathering for new products
Must be willing to coordinate work with other groups and team members
Must be willing to produce documentation and define procedures for other administrators

Oracle Database Administrator

Oracle Database Administrator

ITA is developing a next generation Passenger Service Solution for the Airline Industry. A PSS holds much of the important state that's managed by an airline: which seats are available, which tickets have been purchased, who is on which flight, and much, much more. ITA runs relational databases from several different RDBMS vendors that sit behind our PSS products. We're looking for a new member to join the Database Administration Team which maintains these databases.

Our databases run in a clustered Linux environment. The DBA team expends lots of effort to ensure that the databases that ITA runs are highly available, upgradable, and performing to requirements. They help us to meet these goals while managing hundreds of different database nodes across ITA's multiple datacenters. The DBAs work closely with the Data Architect team, and support the engineering teams which develop and extend the core applications.

We're looking for someone to join this team who is a computer scientist at heart who happens to have expertise in Oracle. While knowledge of Oracle is a key requirement of the job, we're ultimately looking for someone who knows how to leverage that knowledge to help us integrate Oracle into our application stack in a way that's consistent with how we run our homegrown apps.

Responsibilities:

Install and configure Oracle 11G Real Application Clusters
Architect and deploy highly available systems
Advise and support application engineers
Perform upgrades of application schemas
Certify, plan and perform Oracle system upgrades
Create tools for automation of administration tasks
Identify and troubleshoot performance bottlenecks in both application and system architecture
Perform automated and on demand RMAN backups
Perform data pump exports and migrate data between environments
Replicate data using Oracle DataGuard
Participate in 24x7 on call rotation

Qualifications:

Experience with PostgreSQL databases a plus
Experience with NFS storage architecture a plus
Expert in administration of Oracle 10Gr2 or 11G databases
Expert in Oracle SQL

Knowledge and Skills:

Strong familiarity with Oracle RAC and DataGuard
Familiarity with Oracle ASM and RMAN
Strong familiarity with Oracle PL/SQL
Familiarity with shell scripting and the linux environment
Familiarity with a high level scripting language such as Perl or Python
Excellent oral and written communications skills with the ability to interact calmly with customers, vendors, and ITA engineers during crises
Ability to cope with handling critical situations in a prescribed, proceduralized manner
Detail-oriented and organized with the flexibility to manage multiple priorities effectively
Strong troubleshooting and analytical skills
Willingness to learn and adapt in a fast-paced and constantly evolving environment

Database Systems Engineer

Database Systems Engineer

We're looking for an admin to join this team who has experience building and maintaining database environments, including storage, OS, network, and the database itself. The ideal candidate will have experience which spans multiple different RDBMS products, including Oracle and PostgreSQL.

Responsibilities:

Install, configure and deploy hardware and software for Oracle 11G and PostgreSQL 8 database servers
Architect, configure and tune storage devices for reliability and performance
Design and administer database backup solutions
Ensure high availability of database hardware and software
Create tools for automation of database administration tasks
Plan and perform hardware and software certification tests
Participate in 24x7 on call rotation

Qualifications:

Expert in linux systems administration
Expert in shell scripting and the GNU toolset
Strong familiarity with Perl and Python
Strong familiarity with storage architecture, including file system configuration, RAID configuration and NFS
Experience running and supporting Oracle or PostgreSQL database servers
Experience with clustering software (RHCS, VCS) required

Knowledge and Skills:

Excellent oral and written communications skills with the ability to interact calmly with customers, vendors, and ITA engineers during crises
Ability to cope with handling critical situations in a prescribed, proceduralized manner
Detail-oriented and organized with the flexibility to manage multiple priorities effectively
Strong troubleshooting and analytical skills
Willingness to learn and adapt in a fast-paced and constantly evolving environment

Senior Software Engineer

Senior Software Engineer

ITA Platform Engineering is creating integrated operations management software and a common services platform to support dozens of different co-operating programs on up to thousands of machines in multiple data centers. The successful implementation of tools at this scale is a key element in enabling ITA to continue its rapid growth by increasing the scalability and maintainability of our products.

Responsibilities:

Working with the internal customer and the platform team, design, implement, and test components of the operations platform suite
Refactor existing operations software solutions as required for integration into the Operations Platform
Work with end users to assess and improve usability of the system as it grows

Qualifications:

5-10 years experience in software design and implementation
Fluent in C++ or Java, most work is in Python
Substantial *nix development experience
Experience in client-server and multi-program application development
Some contact with data center operations is a plus

Knowledge and Skills:

Ability to work productively in a team setting. Work in an Agile team a plus
Pride in the quality of your code
Willing to seek solutions beyond the obvious coupled with the desire and ability to deliver solutions.
We're looking for a go-to person for complicated and difficult problems

Manager of Systems Operations

Manager of Systems Operations

The Manager of Systems Operations is responsible for continuing to develop, maintain, and manage day-to-day operations of the Systems Operations Center (SOC). This position will manage a staff of approximately 22 team members including: tier 1 and tier 2 level operational support, as well as corresponding Shift Leads and the Manager of tier 2 support. This position reports to the Director of Systems Operations.

Responsibilities:

Provide leadership, guidance and development of the SOC staff. Inspire the team to exceed team, business and organizational goals
Maintain existing support SLAs and seek opportunities to achieve superior levels of customer service
Build and develop proactive and cooperative relationships with internal and external teams
Challenge existing processes, then recommend and drive effective solutions
Flex schedule to ensure shift coverage or work with alternate shift staff as necessary; respond 24x7 for on-call purposes
Ensure staffing levels are appropriate to meet the support needs of the business for a 24x7 support environment

Qualifications:

Bachelor’s Degree in Information Systems or related field/equivalent work experience
ITIL 3.0 certified
5-7 years experience in the monitoring and management of information systems (Direct reports or leadership of a project team)
Strong working knowledge of UNIX/Linux platforms
Strong knowledge of trouble ticketing software, and network monitoring solutions. Experience with Big Brother, Nagios, and RT is a plus

Knowledge and Skills:

Excellent mentoring/coaching abilities
High level of interpersonal skills to work effectively with others and motivate team members
Focuses team members on efficiently achieving high quality results
Proven ability to consistently meet performance targets
Must be able to prioritize tasks and work well under pressure
Demonstrated history of successfully leading teams
Outstanding customer-facing skills; able to effectively manage expectations during crisis
Detail-oriented and organized with the flexibility to manage multiple priorities effectively
Work closely across multiple groups to ensure that processes facilitate operational goals
Operational airline or travel industry experiences a plus

Reservations Systems Engineer

Reservations Systems Engineer

ITA is looking for experienced system administrators to help build and support the next-generation airline reservation system. By joining our team, you'll be working with some of the smartest, most dedicated system engineers you will ever meet. You'll help us maintain an infrastructure made up of hundreds of interrelated processes running on hundreds of Linux servers. You will be constantly challenged to improve your skills as you work closely with our engineering team to understand new services and processes that need to be implemented, with ITA's other internal operations teams to deploy and support production environments, and with others as we produce cutting edge software.

Responsibilities:

Participate in 24x7 support, trouble-shooting and deployment for production and pre-production software installations with stringent uptime requirements
Participate in the configuration and rollout of in-house developed software. Work closely with software engineers in the development and deployment of this software
Train downstream operations team members
Debug complex problems involving multiple interacting software systems
Work with different internal teams to understand various product domains
Help to build and grow production environments in a way that makes the system increasingly maintainable

Qualifications:

Demonstrable expertise in Unix system administration. Strong knowledge of Unix or Linux architecture. Knowledge of standard Unix command-line tools such as bash, sed, tcpdump, lsof, etc
Programming experience in a scripting language such as Perl or Python as well as shell scripting. Java or Lisp experience is a plus
Solid understanding of networking: IP, TCP, UDP, routing, etc
Familiarity with common protocols such as DNS and HTTP
Apache Tomcat experience is a plus
Experience with enterprise-sized commercial production Unix hosting environments highly desirable

Knowledge and Skills:

Ability to constantly learn new domains, both technical and non-technical
Ability to independently prioritize tasks and deliver quality results
Must have excellent problem solving skills and a willingness to exercise those skills on a daily basis
Must be able to develop procedures for managing newly created software and services. Must be able to clearly document procedures in enough detail for others to be trained using that documentation

Technical Consultant / Implementation Engineer

Technical Consultant / Implementation Engineer

To support our growing customer base and expanding product line, ITA is looking for experienced candidates for the position of Technical Consultant / Implementation Engineer as part of the ITA Implementation & Technical Services organization. As an integral member of the project team, your role will be to provide technical consulting to prospects and new customers on the capabilities and use of ITA products. In addition, you will help set up and implement new customers and will assist existing customers with evaluating and deploying ITA’s products and solutions. You will become an expert in ITA’s searching and pricing software at a technical level, with the ability to communicate effectively with business and technical staff at customers and at prospects.

Responsibilities:

Participate in the analysis of customer business requirements and product objectives
Work closely with customers to integrate with ITA products, understanding their business requirements and identifying the best approach
Assist customer in the development of software and processes to integrate a variety of customer technologies into ITA's core airline pricing systems
Provide training and guidance for customer technical teams in how to get the best out of ITA's systems
Act as a trusted advisor to customers via a consultative approach to application configuration and usage
Document and communicate customer requirements for new and enhanced features, functions and products to ITA Product and Engineering management
Participate in pre-sales technical sessions

Technical Knowledge/Skills Required:

Windows 2003 Server or Linux operating system familiarity
XML, HTML, JavaScript, Web services skills
Apache, Tomcat familiarity
Perl, Python, J2EE Java, .NET, C#, C++, Ruby, Lisp or other programming language experience

Experience and Qualifications:

Quick learner of new and complex systems with a strong problem-solving, analytical skills and solution oriented personality
Meticulous quality focus and attention to detail
Excellent written, verbal, and interpersonal skills
Willingness to travel
Need to be able to think outside of the box to develop creative solutions to complex problems and the confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled organization

Account and Support Manager

Account and Support Manager

As Account & Support Manager, you are responsible for the overall relationship between ITA and our customers - overseeing business and technical relationship and serving as the single point of contact between the customer and various departments within ITA.

Day-to-day you will function as Technical Project Manager on complex software application implementation and integration projects; Business Analyst, understanding our customers' business needs and communicating these to application and operations engineers; and Account Manager, managing customer expectations, becoming a trusted advisor to senior level executives, and identifying new business opportunities.
We are looking for individuals with project and account management skills, business acumen, and hands-on software application (implementation and integration) experience.

Responsibilities:

Direct technical and business relationship between ITA and customers during and beyond software integration efforts, and in accordance with ITA's and the customer's business objectives
Serve as technical project lead and business liaison between ITA and it's customers on complex software implementations and integrations
Provide continuous maintenance and management of customer issues, deliverables, and environment
Communicate effectively with all levels of the customer organization, from individual contributors through E and C level executives
Write business requirements and functional specifications for software enhancements to support customer requirements
Advocate for the customer within ITA, advocate for ITA at the customer site
Lead and/or participate in both business and technical meetings within ITA and at the customer's site
Report status (ITA to customer, customer to ITA, internal to ITA) and coordinate ITA's and the customer's software engineering schedules
Manage customer expectations relative to ITA resources and objectives
Understand and communicate customer requirements to ITA's executive and technical teams
Understand and appropriately communicate ITA's and the customer's strategic business positions

Qualifications:

At least 5 years technical project management experience leading software application implementation and integration projects
Technical and/or business degree
Technical experience in software engineering or computer science is preferred
Proven success managing application implementation and integration projects
Ability to present complex business and software concepts, verbal and written, to customers with varying technical background and at all levels of the customer organization (project teams to E and C level executives)
Ability to *lead by influence*, gaining support from internal functional teams
Experience facilitating large client meetings to drive initiatives to completion
Willingness to travel to customer sites

Knowledge and Skills:

Strong Account Management skills with experience managing overall customer relationships, from both technical and business perspectives; act as trusted advisor to the customer
Specific experience in travel industry
Eagerness and ability to learn complex domain-specific details about travel industry and ITA's unique technology
Strong interpersonal skills
Strong verbal and written communication skills
Ability to effectively manage multiple priorities
Ability to handle shifting Company and customer priorities

Technical Consultant

Technical Consultant

As a Technical Consultant, you will have the opportunity to provide outstanding customer service by effectively solving challenging customer problems, troubleshooting complex software and configurations, and gathering business requirements, technical specifications and test scenarios for new feature customer requests. Strong problem-solving, analytical skills and solution oriented personality is a must.

Responsibilities:

1. Customer Consulting and Support

Work closely with clients to integrate with ITA products, understanding clients’ business requirements and identifying the best approach
Provide outstanding customer service by troubleshooting complex software issues
Participate in the identification and development of tools and scripts to more efficiently resolve client issues and to facilitate analysis of customer data
Interface with Account and Support Managers, Development, Quality Assurance and Operations to resolve customer issues
Participate in customer status calls and meetings to address technical questions
Design and carry out performance tests on customer queries and analyze the results
Participate in new feature design sessions to document business requirements, technical specifications, and test scenarios
Provide research and data validation for general technical questions
Participate in pre- and post- sales technical support

2. Customer Problem Report Triage

Carefully consider bug reports and technical questions from customers, isolate into a reproducible format, and assign to appropriate resources. In structured situations, resolve and test confirmed defects

3. General

Acquire and maintain technical knowledge of ITA products and provide technically accurate solutions to customers. Document these resolutions for future general use
Timely and professional customer interaction (both verbal and written)

Qualifications:

Successful track record in technical (engineering or computer science) consulting experience
Ability to understand and explain complex technical and domain specific issues
Experience with multiple of Unix, C++, J2EE Java, XML, .NET C#, Perl, Ruby, Python, Emacs, SQL, Lisp, Visual Basic

Knowledge and Skills:

Meticulous quality focus and attention to detail
Strong problem-solving, analytical skills and solution oriented personality
Exceptional customer management and communication skills as required to understand customer needs and ensure clarity on status of difficult technical problems
Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team
Willingness to travel to client sites
Appropriately interacts with all levels of customer team
Excellent written, verbal, and interpersonal skills
Knowledge of the travel industry a plus
5 or more years of relevant technical (engineering or computer science) consulting experience

Account Executive – Europe, Middle East, Africa (Based In Europe)

Account Executive – Europe, Middle East, Africa
Based in Amsterdam, The Netherlands

The Account Executive, EMEA, will be responsible for profitably developing and enhancing ITA Software’s relationship with customers throughout the Region. Reporting to the Regional Vice President, EMEA / India, the Account Executive will have overall responsibility for the satisfaction of the designated customers and will be responsible for proposing and meeting the Company’s commitments to those customers.

Responsibilities:

1. Provide Thought Leadership and Insights

Maintaining a high level of knowledge of the Company’s products, services and capabilities, and identifying ways in which to match such offerings to the needs of the designated accounts; remaining knowledgeable about the Company’s pricing practices and value propositions relative to competitors
Identifying senior executives, decision makers and functional specialists throughout the designated accounts – building and maintaining meaningful, trusted relationships with them – so as to guide, influence and enhance their assessment of the Company, its products and services
Working with the Business Development team and supporting the Marketing / Strategy teams to provide meaningful insights and forecasts for the development of the designated accounts

2. Drive Business and Commercial Development

Managing, developing and enhancing the day-to-day relationship between the Company and the designated accounts
Ensuring that the Company meets its service level obligations to the designated accounts and being accountable for the overall satisfaction of those accounts. Ensuring that the technical requirements of the designated accounts are met and that the day-to-day and strategic technical issues are addressed
Devising and implementing strategies for successfully developing the Company’s business (and share of spend) within the designated accounts
Working with the designated accounts to better understand their requirements; preparing and delivering compelling presentations and proposals; and managing the interactions throughout the lifetime of the relationship
Working with the Business Development team to develop and recommend the structure and business terms for commercial proposals for the designated accounts
Supporting the negotiation of commercial agreements with the designated accounts (whether for extensions, renewals, amendments or for the sale of additional products and services)
Developing and proposing annual and quarterly plans for the growth of such accounts
Reporting regularly on the development and performance of the designated accounts against agreed plans
Preparing and managing periodic reviews and forward planning sessions with each of the designated accounts

3. Participate Actively with the Team

Coordinating and leveraging resources from other departments within the Company to ensure that the needs of the designated accounts are met, and that the Company’s commitments are delivered
Communicating actively within the Company and all relevant departments to ensure a thorough understanding of the needs, requirements and future potential of the designated accounts
Supporting the Company’s business development efforts generally and partnering with others in the Business Development team to share experiences and insights gained from the designated accounts

4. Performance measurement criteria

The Account Executive will be responsible for growing the designated accounts through his/her actions and will be measured on revenue growth comparing current year revenue vs the previous year. The Account Executive will be expected to meet or exceed revenue growth targets developed for the given year by the Chief Commercial Officer
Additional criteria will be developed to assess performance based on Customer Satisfaction Survey results for designated accounts

Special Knowledge / Skills Required:

Proven abilities to manage self and others; to leverage and develop a multi-disciplinary team, potentially across multiple geographic locations. Strong problem solving and analytical skills, with a solution-oriented personality
Demonstrated business development and organizational skills, with experience of growing profitable business opportunities, building deep and meaningful relationships at all levels of organizations; and managing conflicting objectives and deadlines potentially across multiple time zones
Established interpersonal and communications skills, with a deep-rooted sense of personal integrity and overriding honesty
A driven, self-starter, capable of operating with minimal direct supervision or direction

Additional Information:

The position will be based at the Company’s EMEA regional office in central Amsterdam. The Company has established a Dutch subsidiary and the successful applicant will be employed and remunerated by that subsidiary. A competitive remuneration package based on the prevailing conditions, policies and legislation in the Netherlands will be offered for this position.

Software Engineer, Quality Assurance (Pricing and Shopping) - multiple openings

Software Engineer, Quality Assurance (Pricing and Shopping) - multiple openings

ITA Software is changing the world of travel and is looking to grow our Quality Assurance team with motivated engineers who will be responsible for the design and implementation of the testing infrastructure for these revolutionary solutions. ITA adheres to a nimble development, test, and release cycle. Deep technical knowledge, acute attention to detail, and a willingness to learn all about the travel business are your keys to success at ITA. ITA’s QPX team supports a variety of products and offers a wide range of opportunities for you to make a big impact on the quality of software used by a number of high profile customers.

Responsibilities:

Define test strategies, analyze results and validate functionality
Create and/or extend automation test suites
Design, build, and implement innovative and efficient test systems for a variety of software development projects
Interact extensively with developers and other cross-function team members in gathering and extracting test requirements and use cases

Qualifications:

BS or MS in Computer Science, Mathematics, or equivalent
3+ years of development and/or test automation experience
Good scripting skills in at least one common language (Perl, Python, Shell)
Excellent coding skills in C, C++, or Java
Highly proficient in a Unix/Linux environment
Deep knowledge of quality assurance methodologies and software development life cycle
Knowledge of the travel industry a plus

Special Knowledge/Skills:

Strong analytical and problem-solving skills
Excellent Interpersonal, conflict resolution and project management skills
Self-motivated, able to work independently and perform multiple tasks under minimal supervision
Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team

Software Quality Assurance Automation Engineer (Flight Availability and Inventory Systems)

Software Quality Assurance Automation Engineer (Flight Availability and Inventory Systems)

ITA Software is changing the world of travel and is looking for a highly motivated Software QA Automation Engineer to contribute toward our automated and manual testing efforts for our expanding product offerings. The ideal candidate must have a working knowledge of both software development and quality assurance methodologies, and experience testing client/server applications in a back-end, Linux environment. Strong attention to detail and a willingness to learn all about the travel industry are your keys to success at ITA.

Responsibilities:

Create and execute automated and manual regression tests on existing and newly introduced functionality
Perform detailed analysis of product and test tool failures, and communicate such defects to team members
Fix framework bugs and improve test architecture, including adding required unit tests
Provide framework and test case documentation
Communicate clearly with Development, Product Management, and Operations to ensure adoption and reach of test tools
Provide timely status and planning updates

Qualifications:

Minimum 2-5 years Software QA or Development experience, building and testing applications in Unix/Linux environments
Solid understanding of quality assurance and software development methodologies
Demonstrated experience with Java or Python; additional programming or scripting languages a plus
Demonstrated skills in integration, deployment, or large-scale application testing
Strong test strategy creation and implementation
Strong analytical and problem-solving skills
Strong verbal and written communication skills
Knowledge of the travel industry a plus

Special Knowledge/Skills Required:

Excellent interpersonal, conflict resolution, and problem solving skills
Self-motivated, able to work independently, and perform multiple tasks under minimal supervision
Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team

Principal Software Quality Assurance Automation Engineer (Flight Availability and Inventory Systems)

Principal Software Quality Assurance Automation Engineer (Flight Availability and Inventory Systems)

ITA Software is changing the world of travel and is looking for a highly motivated Principal Software QA Automation Engineer to help lead our automated testing efforts for our expanding product offerings. The successful candidate will manage many of the short- and long-term tasks essential in extending our QA tools and techniques to efficiently certify our products. Strong development and QA expertise, demonstrated project and team leadership skills, acute attention to detail, and willingness to learn all about the travel industry are your keys to success at ITA. Additionally, the right candidate will be able to motivate others, promote best practices, balance priorities, schedule resources, and communicate effectively inside and outside of the group.

Responsibilities:

Own and deliver the definition, implementation, and maintenance of automated solutions for system verification
Organize, update, and coordinate test tool development activities to maximize reach and return on effort
Synthesize large volumes of internal and external information and distill into framework and test case plans
Communicate clearly with Development, Product Management, and Operations to ensure adoption and reach of test tools
Provide framework and test case documentation, training, and support for all team members
Fix framework bugs and improve test architecture, including adding required unit tests
Perform detailed analysis of product and test tool failures
Research and communicate product software defects to team members
Develop and execute policies that will ensure efficient architecture, performance, and ensure quality software
Provide timely status and planning updates
Model and teach best practices to peer and junior members

Qualifications:

Minimum 6-10 years software QA or Development experience, building and testing applications in Unix/Linux environments
Solid understanding of quality assurance and software development methodologies
Solid development experience with Java or Python; additional programming or scripting languages a plus
Demonstrated skills in integration, deployment, or large-scale application testing
Strong test strategy creation and implementation
Strong analytical and problem-solving skills
Team Leadership and Project management skills
Strong verbal and written communication skills
Knowledge of the travel industry a plus

Special Knowledge/Skills Required:

Excellent interpersonal, conflict resolution, and problem solving skills
Self-motivated, able to work independently, and perform multiple tasks under minimal supervision
Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team