Customer Support
Candidate Manager’s Support Procedures outline the processes for the escalation of product enquiries or issues. These procedures ensure that all support items are logged, qualified and assigned in the appropriate manner.
End-User Support
Online Tutorials
Online Tutorials for a demonstration of recent product updates.
Online Product Manual
Do you have a query regarding the Candidate Manager application? If so, the answer may be just a click away, in our online Product Manual.
Internal Product Support
Do you require assistance with a product enquiry or system issue? If so, please contact the Candidate Manager Super Administrator within your organization, for assistance.
Product queries or issues which cannot be resolved at Super Administrator level can be escalated directly from Super Admin users to the Candidate Manager Support Helpdesk, for further assistance.
Candidate Manager E-mail Support
If your Candidate Manager System administrator is unavailable, please to escalate a support item to the Candidate Manager Support Helpdesk directly.
Administrator Support
Candidate Manager Support Helpdesk
Need assistance? We’re here for you. System Administrators are authorized to escalate queries directly to the Candidate Manager Support Helpdesk, via e-mail or phone.
When escalating any system issues, please provide our support specialists with as much information as possible, including any relevant error messages, screen shots and most importantly the steps which you completed, prior to encountering a system fault.
Support tickets will be categorized according to the nature of the query. Each category has a clearly defined Service Level,outlining the time it should take to provide a resolution.
Account Management Services
Professional Services & Product Suggestions
Enquiries regarding Candidate Managers Service offerings & requests for product enhancements should be channeled directly via your dedicated Account Manager for further discussion and feedback.
