PBS Operations Call Centre

Letterkenny Co Donegal

This position provides interview scheduling support to the Talent Acquisition Team responsible for hiring for the U.S. businesses and Corporate Centers in Prudential. The Interview Scheduling team handle corporate interviews activities for recruiters, candidates, interviewers and hiring managers. Cross-training within the Interview Scheduling team is an integral part of this role and offers an opportunity to grow and develop skills in communication, technical and administration. This role offers a unique opportunity to engage with key stakeholders across Prudential’s business unit.

This position combines 2 aspects of the Talent Acquisition Team;

1. Interview Scheduling; supporting the Recruitment Team and Hiring Managers in the US.

2. Supporting the Recruiting Coordination team with the Move to Hire process.

The Scheduling team operates from 1pm to 10pm Monday to Friday.

The Operations representative main functions are:
• Set up interviews in the US with for both internal and external candidates.
• Building relationships with the Talent Acquisition Team as well as with internal and external customers.
• Provide priority level support to the recruitment team as well as upper level management for high-volume recruiting scheduling for open positions.
• Obtaining candidate and interviewers schedules/availability.
• Scheduling and confirming appointments in Microsoft Outlook
• Sending interview confirmation details to managers and candidates.
• Tracking and monitoring confidential candidate information.
• Managing daily information/candidate data tracking.
• Adjust responsibilities as necessary to account for fluctuating business needs.
• Participate in special projects as assigned.
• Displays flexibility for other issues/tasks as they arise.
• Ensure that the SLA is achieved.
• Strives to exemplify the company’s core value of providing World Class Customer Service in every customer interaction.

3. KNOWLEDGE & SKILLS REQUIREMENTS Background Requirements (Education/qualifications/previous experience, etc.)

Candidates/individual should possess the following qualities:
• Excellent organizational and communication skills essential
• Ability to multi-task in a fast-paced environment
• Excellent attention to detail essential
• Intermediate PC skills including, Excel, Word and Outlook essential
• Excellent interpersonal and customer service skills
• Ability to identify/anticipate needs and proactively provide support to internal and external partners
• Ability to work as part of a team and independently
• Demonstrate initiative and drive for results
• Ability to use discretion in handling confidential and sensitive information
Background Requirements (Education/qualifications/previous experience, etc.)
• Leaving certificate, ECDL, FAS or VEC qualification
• Relevant previous experience an advantage
• Previous Administration and Customer Service Experience
• Previous recruitment or facilitator experience desired but not essential
• Proficiency with Microsoft Outlook, calendar management, Word and Excel