Finance Support Officer - EU Funded Programmes (SOG1SIE13)

Contract - Fixed Term

Social Inclusion and Employment

All of Ireland

Job Details

Role Requirements

Role Requirement 1
Programme Funding Management and Service Development
 
  • Support the processing of grant applications and payments.
  • Assist in payment of funds to beneficiary groups via payment set up and other data inputs to Sun Accounts System to facilitate payment run process.
  • Process and review financial reports submitted by beneficiary groups for accuracy, completeness and compliance with relevant programme rules and grant regulation.
  • Carry out administrative and transaction testing on grant expenditure
  • Respond to internal/external queries and information requests, as appropriate in relation to operational activities
  • Support UAT testing and execution.
  • Data entry on My Pobal and all data management functions and support any quality improvement processes in this regard
  • Work in collaboration with Development/Delivery Unit to ensure smooth and efficient upstream and downstream processes
  • Implement and adopt policies and procedures and provide feedback for process improvement
  • Financially appraise and process applications as required.

Role Requirement 2
Administration/Operations Support
 
  • Ensure efficient and effective processing of grant queries, cases and phone calls.
  • Work in collaboration with Development/Delivery Teams to ensure smooth and efficient upstream and downstream processes.
  • Assist in the identification and reporting of issues of risk and complete follow up activities in relation to compliance reports.
  • Appraise and review applications as required.
  • Organise and document internal and external meetings, develop agenda, send out reminders, distribute minutes and provide follow-up.
  • Provide excellent customer service to customers through management, phone calls, good communications and case management.

Role Requirement 3
Team Support
 
  • Engage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient and knowledgeable manner.
  • Provide regular updates to the relevant staff members on the processes' status.
  • Act as a point of support and advise where other team members require additional assistance to manage particular customer issues and requirements.
  • Support other functions across Social Inclusion and Employment when required and as business needs dictate.
  • Support the development of knowledge through effective team communication and feedback to include standardised responses to issues and queries.
  • Work in other units as required and business needs dictate.

Role Requirement 4
Service Excellence
  • Utilise relevant methods, tools and processes to meet and exceed customer needs.
  • Support organisational change and demonstrate flexibility in adapting to service needs.
  • Participate in training/educational opportunities and provide feedback on opportunities to expand own and team skillsets.
  • Engage with existing quality measures and be accountable for own performance against these.
  • Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers.

Required Experience
 
  • At least 1 years’ financial management/administration experience
  • Strong organisational skills
  • Proficient in MS packages e.g. Word, Excel, Outlook coupled with CRM, programme databases, SharePoint portals
  • A proven customer service ethos with strong relationship building skills across business teams and external stakeholders
  • Knowledge of workings of the community/voluntary/public sector is desirable

Qualifications
 
  • Business/Finance administration 3rd level qualification (certificate, diploma etc) is desirable.
  • Microsoft software packages (ECDL or equivalent) to QQI level 6 minimum required.

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