Business Systems and Controls Administrator (ADG2EY53|)

Contract - Fixed Term

Early Years Operations

Dublin

Job Details

Role Requirements

Role Requirement 1
EYP Access and Controls
 
  • Resolution of PCS Access Control Tickets.
  • Setup new users and maintain existing user accounts on EYP.
  • Adhere to best practices as set out in the ISO-27000 standards.
  • Conduct frequent access reviews and audits.
  • Support the rollout of new functionalities.
  • Support teams across Early Years to identify system defects and maintain a proactive approach ensuring issues are rectified in a timely manner.

Role Requirement 2
Data Analysis and Support
 
  • Maintain and quality assure data on CRMs, SharePoint, and other EY systems.
  • Produce SDH reports in a timely manner (monthly, quarterly etc.).
  • Create and maintain views and dashboards in CRM to streamline processes.
  • Support teams within SDH with relevant processes and tools.
  • Ad hoc analysis requests.
  • Knowledge and experience of the tools available (Excel, CRM views etc.).
  • Engage with people to establish analysis needs and best format to deliver on those needs.

Role Requirement 3
Process Documentation and Communications
 
  • Document Business Systems and Controls processes and policies.
  • Supporting coordinators in creating Business Systems presentations on system changes and processes.
  • Produce materials using Microsoft Word, PowerPoint etc. through smart art and other visual management tools.
  • Update existing materials as needed.
  • Support the management of processes through a shared library.
  • Provide frequent communication for Change Board, EYP Releases and other processes.

Role Requirement 4
User Supports and Stakeholder Management
 
  • Support and maintain the BSC processes e.g. EYP Access Control, Jira Prioritisation, Post Release checks etc.
  • Liaise with Pobal staff in EY and other directorates as needed to ensure timely and efficient business processes are maintained.
  • Support User Acceptance Testing with UAT data preparation.
  • Supporting the implementation of efficient processes as part of project delivery Key Responsibility Areas.
  • Collaborate on Knowledge Sharing sessions and user support within the Service Development Hub or other relevant areas.
  • Respond to queries and information requests in a timely manner.
  • Administrative support to the BSC team, including notes and actions.
  • Support the business reviewing functionality and ensure escalation paths are clearly understood.

Required Experience
 
  • 1-2 years experience in analysis, administration and development of business systems (e.g. CRM).
  • Proficient in MS packages e.g. Word, Excel, Outlook, and SharePoint.
  • Understanding and experience of the Early Years and Young People sector is desirable.

Qualifications
 
  • Relevant Third Level qualification (e.g., Degree) or equivalent is desirable.
  • Proactively engage with LMS or similar online learning platforms.

Salary
 
  • Please note: candidates appointed to this role will commence on Point 1 of the salary scale.


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