Candidate Manager -

Job Type

Contract - Fixed Term

Category

Social Inclusion and Employment

Location

All of Ireland

Role Requirements

Role Requirement 1
System Design & Testing

Support requirements gathering, testing and post deployment activities to ensure ontime delivery of work
Set up of data for user acceptance testing (UAT)
Completion of UAT documentation/scripts, training materials and testing
Support data validation, data cleansing and data quality assurance activities as part of system testing and deployment
Maintain a strong commitment to customer care – both internally and externally.
Support a culture of continuous improvement

Role Requirement 2
Reporting & Data Management

Administration support to a variety of systems
Creation and maintenance of procedures and guidance documents
Ensure accuracy and integrity of information and data on allocated systems
Support and complete data management functions and any quality improvement processes
Set up and extract data for reports as required
Support database administration activities, including data analysis, data cleansing, data validation and ongoing data quality improvement
Assist with the development and maintenance of reports, dashboards and data visualisations using Power BI or similar reporting tools
Support data transformation and preparation activities using appropriate tools and technologies (e.g. Co-Pilot)

Role Requirement 3
Training & Supports

Working with and as support to the co-ordinator in providing business and systems support for a variety of systems
Support the software development life cycle from requirements gathering to go live
Engage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient and knowledgeable manner
Support Directorate teams who require assistance to manage internal and external customer requirements
Support users of Power Platform solutions (e.g. Pobal Customer Supports) and contribute to the ongoing improvement of business processes through technology
Work across programme assignments to support peak work times and cover for team leave
Deliver training

Role Requirement 4
Administration

Support the implementation of the relevant system strategy actions
Build strong working relationships with internal and external stakeholders as appropriate
Continuously assess processes and recommend ways to improve team operations, efficiency and customer service
Create and maintain standard responses, procedures and training documents
Assist other teams at busy periods to ensure that programme and project timelines are met

Required Experience

2/3 years minimum administration experience including experience in data management, reporting, user acceptance testing and/or training
Knowledge of the software development lifecycle
Strong organisational skills
Proficient in MS packages e.g. Dynamics 365, Word, Excel, Outlook, SharePoint portals, Power Bi (or other data visualization tools).
Experience working with databases, data cleansing, data quality management and reporting
Experience of the Microsoft Power Platform, including Power Apps and Power Automate, and Power Bi would be advantageous
An interest in, and some practical experience of, Artificial Intelligence (AI) tools and technologies would be advantageous
A proven customer service ethos with strong relationship building skills across business teams and external stakeholders.
Knowledge of workings within the community/voluntary/public sector.

Personal Attributes:

A structured and organised approach with the ability to prioritise and manage workload under pressurised conditions.
Demonstrate a flexible and adaptable approach to their work in fast paced demanding environment.
Approaches their work in a professional, friendly and courteous manner.
Is confident and approachable while possessing the ability to be assertive as required.
Enthusiastic, pragmatic and motivated in their approach.

Qualifications

Business Systems Administrator (ADG2CSSD09)