Permanent

Hybrid

Insurance

Kilkenny, County Kilkenny, Ireland

Role Title: L&D Team Lead - Insurance Operations L&D 
Role Location: Kilkenny/Hybrid
Company: Vhi Insurance Dac

A full-time and permanent position has arisen within Vhi for L&D Team Lead, to lead the day-to-day operations of the Insurance Operations L&D team. Ensuring the delivery of high-quality training and development initiatives, the L&D Team Lead is empowered to consult with internal stakeholders, manage learning delivery, monitor learning outcomes, and support the L&D Manager in integrating continuous improvement initiatives. This role is responsible for leading a team of L&D professionals, mentoring team members, and aligning learning delivery with business goals to enhance performance, employee growth, and compliance. 

Benefits:
  • Hybrid working opportunities
  • Health Insurance
  • Performance related pay
  • Company pension
  • And many more

Role Purpose
Learning Strategy and Delivery 
  • Oversee the daily activities of the L&D team, ensuring effective planning, coordination, and delivery of training programs. 
  • Collaborate with stakeholders to identify training needs across Insurance Operations. 
  • Oversee the training needs analysis and implementation of learning solutions that support operational excellence, regulatory compliance, and employee engagement. 
  • Ensure training materials and curricula are up-to-date, relevant, and aligned with business objectives. 
  • Manage the scheduling and logistics of instructor led training delivery. 
  • Monitor and evaluate the effectiveness of training programs to determine data-driven improvements. 
  • Provide training support by stepping in to deliver sessions during periods of high demand or team absence. 
Stakeholder Engagment 
  • Partner with Operations Managers, Quality, Compliance, People and Sustainability, and other areas to align learning initiatives with business priorities. 
  • Act as a key point of contact for learning-related queries and initiatives within the Insurance Operations function. 
  • Measurement & Evaluation 
  • Track and report on training metrics and effectiveness, team performance, and learning outcomes. 
  • Use data and feedback to identify continuous improvement in learning design and delivery. 
  • Drive continuous improvement through feedback, innovation, and best practices in adult learning and instructional design. 
  • Team Leadership and Management 
  • Provide coaching and professional development support to team members. 
  • Conduct 1:1s, performance reviews, and support career development plans. 
  • Foster a collaborative, inclusive, and high-performance team culture. 
  • Ensure team capability and capacity align with business needs. 
Education & Experience
  • Experience in a L&D lead role, ideally within Insurance or Financial Services. 
  • Minimum of 1-2 years experience of managing and leading a team. 
  • Familiarity with regulatory and compliance training. 
  • Experience working in or supporting contact centre environments. 
  • A bachelor’s degree in Learning and Development, Leadership, Life Sciences, Education, or a related field. Equivalent proven professional experience may also be considered. 
  • APA designation in General Insurance or Private Medical Insurance 
  • CIPD qualification or equivalent (desirable). 
  • Demonstrated alignment to Vhi values

Skills and Abilities
Expert-Level 
  • Leadership and people management skills. 
  • Stakeholder management. 
  • Communication and interpersonal abilities. 
  • Understanding of learning principles, instructional design, adult learning theory, and training delivery. 
  • Ability to manage multiple priorities in a fast-paced environment. 
  • Analytical mindset with experience in evaluating training effectiveness. 
  • Proficiency in learning management systems (LMS) and curricula management. 
Differentiators 
  • High attention to detail and quality. 
  • Strong planning and organisational skills 
  • Continuous improvement mindset 
  • Ability to work independently and collaboratively in a fast-paced environment. 
Interpersonal Skills: 
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and influence stakeholders at all levels  
  • Ability to communicate effectively on complex issues   
  • Resilient, highly motivated individual with strong work ethic. Proven ability to work both independently and cross functionally 
  • Ability to lead and motivate the team.
Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact your
Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.


Please see our Vhi Careers page and LinkedIn page