Administrator (ac1)

Role Title: Administrator
Location: Vhi Carrickmines 

Vhi in Carrickmines are hiring an Administrator to provide excellent administrative support to the dedicated Vhi 360 Clinic. Reporting to the Clinic Manager, and working across a 7 day roster, this person will provide best in class customer service to patients attending at the Clinic while also being a supportive colleague to other staff members.

About us
Our purpose at Vhi is to help our customers and patients live longer, stronger and healthier lives. A big part of delivering this purpose is to create a workplace culture where all colleagues feel connected, informed and motivated to do their best work. At Vhi, we have a set of shared values that drive the kind of behaviour we want and that will support colleagues to grow, develop and play a key part in our success.

Leading the way in private healthcare, we now offer an extensive range of healthcare services, including: urgent care, planned care, primary care, health screening, hospital @ home, women’s health, digital health, out of hours emergency dental care, and nurseline 24/7. The efficient running of these services is made possible by our teams of highly skilled healthcare professionals.

What will you do:

• Provide an excellent level of customer service to patients attending the Clinic.  

• Manage all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc. 

• Enter accurate information and maintain computerised patient files. 

• Organise and book patients appointments & advise of costs in relation to the range of Vhi Healthcare policies. 

• Direct patients to attending doctor or nurse. 

• Collect payment and issue receipts for payments received. Avoid bad debts where at all possible.  

• Issue invoices for services delivered. 

• Perform daily cash reconciliation. 

• Deal with all patient queries and/or distribute to other team members where appropriate. 

• Internal management of patient results to ensure correct recording, sign-off by doctors and filing.  

• Issue necessary correspondence to third party providers, GP’s etc. 

• Manage complaints received at reception in line with Complaints Procedure. 

• Responsible for the smooth running of the Reception area. 

• Provide support for medical staff as required.  

• Contribute to maintaining a clean & professional reception area and administration office. 

• Adhere to patient confidentially at all times in line with our Patient confidentiality policy. 

• Play a role in maintaining Accreditation standards. 

• Adhere and contribute to all relevant company policies and procedures, such as Health & Safety, Risk Management, etc.  

• Be a general support to the Clinic Manager to ensure the smooth running of the administrative element of the clinic.  

• Other related duties as outlined by the Clinic Manager.

What you need to be successful

• Minimum 1 year experience in an administrative role.  

• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.  

• Previous experience in a healthcare setting would be advantageous but not essential.  

Education & Experience

• Pass at Leaving Cert

Interpersonal skills

• Patient/customer focused and demonstrating the related skills  

• Excellent communication skills in person, on the phone or in writing 

• Excellent interpersonal skills  

• Strong focus on accuracy and attention to detail 

• Good IT skills – MS Word, Excel and Outlook in particular 

• Excellent planning and organising skills 

• Willingness to learn and develop 

• Can-do attitude 

• Work off own initiative 

• Flexibility 

• Strong work ethic 

• Respectful  
• Demonstrated Vhi values 

Salary and Benefits
In addition to offering a competitive basic salary, the offer comes with the following benefits:

• Bonus:
• Health Insurance:
• Pension:
• Income Continuance:
• Medical indemnity:
• EAP:

In addition, Vhi offers a range of services and programs designed to support your physical, mental, and emotional health. Services include the Vhi 360 health centre with lifestyle and complementary therapies, an Employee Assistance Programme (EAP) offering counselling, coaching, and expert advice, and individual support such as mindfulness resources and health coaching.

Sustainability

At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.

Our Commitment to Inclusion and Accessibility
At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives
We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact recruitment@vhi.ie, and a member of our recruitment team will be in touch via email.
Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.
Vhi is an equal opportunities employer

Ready to start your journey? Apply now via our Vhi Careers page.