Associate, Platinum Banking (BVIRET00088)

Full-Time

Retail

British Virgin Islands

Job Details

PUROSE OF THE ROLE

Focused on providing dedicated sales and service support to Relationship Managers, with the aim of building developing their portfolios of typically up to 350 fully ‘compliant’ Platinum clients (clients meeting full criteria of Platinum Banking). Produce through discussions with clients a plan for which relationships will be managed and the parameters that need to be followed to enable client’s financial goals to be reached. Is passionate about providing a high level of service to Platinum clients, in support of the relationship managers. Embraces change to ensure we maintain a world leading Platinum Banking offering.

OTHER GENERAL ACCOUNTABLILITES
 
  • Maximises manager’s portfolio potential by regularly analyzing client information and anticipating needs.
  • Actively delivers on client requests, enquiries and complaints in a professional manner at all times to ensure customer primacy is delivered.
  • Adheres to banking and compliance standards in accordance with Platinum Banking and Head Office instructions.
  • Extensive interaction with clients, mainly on the telephone or in interview situations in support of relationship managers.
  • Determining client requirements and offering solutions to these, recognising ‘buying signals, and knowing when to refer up to a relationship manager or introduce to a specialist area. This requires active seeking of full range of information, focusing on what is relevant, and the need to seize opportunities to take action.
  • Due to the mobile operation of relationship managers, the incumbent is often responsible for maintaining the day-to-day high standard of service for clients. This may include dealing with centralised processing units and specialist business areas and may require use of initiative to meet clients’ needs within given timescales.
  • Supports relationship managers in drafting lending or mortgage proposals to be sent to the CRM team. These may be complicated and require an understanding of the risk issues involved and how these may be mitigated. The nature of the client base, as International and Domestic professionals, makes this particularly demanding.
  • The International nature of the client base can give rise to fraud or money laundering, and the incumbent must be permanently vigilant and know the course of action to take.


KNOWLEGE, SKILLS AND EXPERIENCE REQUIRED
  • Progression towards, or attainment of Investment qualification would be an advantage.
  • Knowledge of the Bank’s Risk Management principles and procedures required to enable propositions to be put to the CRM team.
  • Consultative selling skills, particularly telephone techniques training.
  • Risk awareness including ‘Offshore awareness’ training and of course Anti Monetary Laundering Procedures.
  • Delighting customers.
  • Delighting customers Managing relationships.
  • Good communications skills.
  • Personal organization.
  • Information gathering.
  • Analytical mind.
  • Good sense of judgment.
  • Self-confidence.
  • Oral and written communications.
  • Needs identification and problem solving.
  • Analytical and risk assessment skills.
  • Time management/self-planning and organizing.