PUROSE OF THE ROLE The Sales Support Officer provides credit administration and sales support to the sales team and is a key liaison between the retail credit team and Lending Operations. The Sales Support Officer ensures that loan disbursement is achieved in the shortest possible time and that a smooth and efficient process is delivered to the Bank’s customers. This incumbent contributes to the achievement of Retail objectives through efficient completion of the service stage of the retail loan sales process; reviewing and annotating of the credit management reporting application (CMRIL) and other reports; ensuring that insurance protection is maintained on the retail loan book and effectively supporting marketing campaigns and customer contact initiatives to manage increased loan sales.
OTHER GENERAL ACCOUNTABLILITES - Completes credit files delivered to Lending Operations and Local Operations with a low discrepancy rate. The original copies of the customer’s security documentation, credit application, facility letter and loan disbursement summary form are sent to Lending Operations.
- The information is compiled and a file is created and held in the vault (where applicable). Creates and completes customers’ loan files accurately. Customers’ loan files comprise of copies of security documentation, the credit application, the facility letter and the loan disbursement summary which are held within the branch.
- Customers’ loan files comprise of copies of security documentation, the credit application, the facility letter and the loan disbursement summary which are held within the branch.
- Where applicable, accurately and in a timely manner keys in loan details in R-Loans for
- Ensures that all fees and charges are collected where applicable. Reviews loan report and cross references between OnDemand and Smart Stream to ensure that all loans which were opened have corresponding fees.
KNOWLEGE, SKILLS AND EXPERIENCE REQUIRED - Comprehensive understanding of FirstCaribbean retail banking products and services, including all lending and card products.
- Well-developed knowledge of retail credit policies and procedures and the ability to apply these to the structuring of security documents for personal loans and residential mortgages.
- Developed knowledge of and ability to use computer database applications to control customer workflow and to produce reports to management.
- Strong interpersonal skills sufficient to successfully interact with internal and external customers and professional service providers.
- Good verbal and written communication skills.
- Good time management skills with a propensity for keeping deadlines.
- Results oriented, self-motivated with a high degree of concern for excellence.
- Self-confident and open to challenge.
- Develops self.
- Initative.
- Service oriented.