Function: Personal Credit Services, Risk Management
Salary range: In accordance with appropriate salary schedule
(This Role will be posted Externally Simultaneously)
Purpose of the Role:The Associate Director adjudicates credit applications within delegated authority up to US$4 million (as per delegated lending authority letter issued) for the following segments Personal & Business Banking (Domestic), Wealth (Domestic & International), and personal credit cards, ensuring that lending officers exercise sound credit practices, in addition to being responsible for a team of managers and officers ensuring that they exercise sound credit / operational practices and provide a positive client experience. The Associate Director also has responsibility for ensuring harmonious relations with lenders and that service level agreements (SLAs) are met. The Associate Director assumes overall responsibility for the Personal Credit Service team in Barbados, Bahamas and Jamaica) in the absence of the Director.
Key Accountabilities:- Provides leadership and effective management of business unit staff to influence employee commitment to the organization, to the team, and to their job by:
- Setting appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC Caribbean’s overall goals.
- Building team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
- Managing performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities.
- Creating a positive work environment and being an effective role model by championing CIBC Caribbean’s mission, vision and values.
- Ensuring compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
- Providing overall management and direction as required maintaining focus upon asset quality / loan loss objectives and the Bank’s risk appetite.
- Directs the activities required to ensure a robust control environment for monitoring compliance with governance and internal controls as well as, adherence to lending standards and guidelines parameters.
- Assists with managing the unit within the agreed unit budget taking steps to improve cost-effectiveness, efficiency and client service. Reviews administrative and non-value-added procedures / processes to determine the cost associated with executing in relation to the risk / controls in place. Ensures the timely and accurate recording of data for management information reporting purposes to allow for the assessment of credit and operational function of the unit.
- Ensures the implementation and ongoing monitoring of fit for purpose credit scoring disciplines and scorecards to support the Bank’s Personal & Business Banking personal lending portfolios (including Wealth & Platinum). Ensures that models are correctly implemented in the decision engine built into the automated lending solution, through the completion of user acceptance testing, and validation of business rules logic, including focus on the XG steams being built to enable digitized access to personal credit products.
- Reviews the testing of automated lending solutions particularly as it relates to digitalization, setting up of scoring models and related business rules and reviews all credit related parameter amendments within the automated lending tool. This is an ongoing activity, with a predicted schedule cycle of at least quarterly or as required. This is to determine that the models are performing as expected, identifying any influencing factors and providing expert insight on the population, including XG reporting and sampling / review techniques to ensure outcomes are in line with expectations).
- Responsible for meeting asset quality targets for the retail lending portfolio that are agreed with the Director or Chief Credit Officer. Ensures that appropriate tenets / criterion in assessing applications are applied so that good quality loans are booked.
- Assists the Director with analysis on the portfolio for Retail personal lending portfolios. This will involve the review and analysis of information / reports generated by Portfolio Management, with a deeper dive / analysis into the underlying data to understand core systemic issues influencing portfolio performance. This includes reviewing financial reporting of the portfolio for possible trends to problem accounts.
- Undertakes credit quality reviews of personal credit facilities processed by the PCS hubs (Bahamas, Barbados, Jamaica teams).
- Determines the impact of any new Bank strategies and policies on the administration of credit services. Makes recommendations and proposals on modifications to new Bank policies which better meet the business needs and objectives to the Director or Chief Credit Officer.
- Develops and implements adjudicating programmes, policies and procedures in line with the Bank’s central adjudication policies.
- Monitors and reports on the achievement of agreed targets for performance with the business segment through the service level agreement and client experience surveys, ensuring the team provides a high standard of service, including attention and oversight to Platinum and Private Wealth applications noting client sensitivities and expectations in these segments.
- Performs a range of adjudication functions on deals, maintaining the quality of the personal credit portfolios under the incumbent’s jurisdiction in order to minimize loan losses while contributing to achievement of the segment’s profitability targets. Develops action plans outlining corrective actions to be taken to resolve credit issues; monitor such corrective plans for resolution and effectiveness.
- Assesses higher risk and other accounts; reviews financial history of applicant; assesses exposure to the Bank from a risk perspective; grants credit authorizations within delegated credit limits up to up to US$4million (subject to change as per delegated lending authority letter issued) Provides risk assessment and recommend credit approvals to the Director or Chief Credit Officer in excess of limits delegated and provide written and verbal justification as required.
- Assesses the ability to recover unresponsive accounts and the effectiveness of current corrective actions and recommends the transfer of problem accounts to Client Credit Management for handling.
- Provides risk assessment and credit authorizations as well as monitoring compliance.
- Provides counselling and analysis to front line lenders related to solving unusual or complex credit problems, the performance of their loan portfolios, outlining areas for improvement and recommending changes in practices.
- Provides back-up and business continuity for PCS in dealing with urgent or time sensitive applications on public holidays (in other countries) or during a business interruption.
- Identifies and elevates to the Director or Chief Credit Officer any situations of non-compliance with lending authorities, credit risk / regulatory policy, guidelines & procedures or any other perceived lending improprieties.
Experience / Knowledge:- Minimum of 10 years direct Retail credit structuring experience, with significant credit authority history with delegation and authority oversight history, including analysis and direct customer contact and negotiation experience.
- Minimum of 5 years of management / supervisor experience of other professional level employees.
- Strong leadership skills which highlight independent thinking with a bias toward teamwork, execution and accountability.
- Leadership skill set is inclusive of the ability to manage and influence across a multi-dimensional group of peers, leaders and employees.
- Sound people management experience is required.
- Experience creating and delivering training.
- Ability to manage, influence and interact with senior bank personnel at a strategic business level. Must be able to move from “big picture” to detailed level in order to keep projects and initiatives moving forward to a successful conclusion.
- Strong knowledge of the concepts, principles and methodologies of credit risk management are required to perform the function of the job successfully.
- Ability to build relationships and use influencing skills sufficient to influence the decision-making in a matrix business structure.
- Ability to establish effective partnerships and cooperation with various groups integral to the overall interests of Personal Credit Services, Credit Risk Management.
- Ability to manage change successfully.
- Ability to balance competing priorities based on maximizing the most effective use of resources.
- Market and industry knowledge.
Required Qualifications:- A university degree / professional qualification (ACIB or equivalent) and related job experience
- Completion of Tier 1 & 2 of the Bank’s Credit Risk Accreditation Programme would be an asset.
Position reports to: Director, Personal Credit Services