MSL Motor Group is seeking a professional, customer-focused, and motivated Aftersales Booking Advisor to join our Mercedes-Benz North Dublin team during an exciting period of transformation and growth. This newly developed flagship dealership will unite our existing Mercedes-Benz North Dublin sales operation on the Navan Road with our MSL Service Centre Mercedes-Benz, dedicated element of our service operation at North Circular Road, bringing both together into a single, purpose-built, state-of-the-art facility.
Built from the ground up under the Mercedes-Benz MAR20X retail transformation standards, this new location will redefine the aftersales experience, focusing on luxury, trust, ease, and respect at every touchpoint. As an Aftersales Booking Advisor, you will play a central role in delivering this premium experience and will report directly to the Service Manager, ensuring a seamless link between customer needs, workshop operations, and our commitment to brand excellence.
If you thrive on building strong customer relationships, enjoy working in a dynamic environment, and take pride in delivering exceptional service, we would love to hear from you.
What We Offer
Competitive salary with performance-related incentives
Professional development and career progression opportunities
A supportive, inclusive, and team-oriented working environment
Access to our car purchase scheme and staff discounts
22 days annual leave (rising to 25 after 5 years)
Sick-pay scheme
Onsite parking
PRSA company contributions
Health & Wellbeing initiatives, including:
The Ideal Candidate
You will ideally:
Excel at understanding, anticipating, and meeting customer needs in a premium automotive environment
Display outstanding communication, interpersonal, and customer-handling skills
Demonstrate strong problem-solving ability and the capacity to work well under pressure
Have excellent organisational, planning, and time-management skills
Maintain accuracy and attention to detail in a fast-paced environment
Thrive as part of a collaborative team and work effectively with the Service Manager
Possess strong PC skills and the ability to learn new systems quickly
Be flexible in your approach to work
Have experience with the Keyloop DMS
Possess excellent telephone skills
Display a positive, enthusiastic, can-do attitude
Main Duties & Responsibilities
Handle inbound and outbound calls from customers wishing to book service or repair work
Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out.
Determine workshop availability using the booking system
Liaise with our service advisers regarding specific job info and any other queries
Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction
Completing customer satisfaction follow up’s, upon completion of surveys following completed work
Capturing, recording and updating customer details in our Keyloop DMS and supporting technologies
Contacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc.
Updating the CRM system with leads and relevant information gathered
Handle customer complaints and escalate as required
Recording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone (this function will be supported by direct mail reminders)
Report writing and various ad hoc administrative duties
If you are ready to take your career to the next level and join our luxury brand here in Mercedes-Benz North Dublin, apply now.
Please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.