MSL Motor Group is a family-owned business which has been in operation since 1959. We are a sister company of Motor Distributors Limited, the exclusive importer and distributor of BYD in Ireland. We wish to recruit a Showroom Host / Receptionist (part-time) for our location in Dublin South.
The Successful candidate will be the first point of contact to customers calling or visiting our showroom. Your role will be to provide the customer with the highest levels of customer care and personal attention and where possible, anticipating the customers’ needs and initiating actions to exceed their expectations.
We offer an exciting career in the electric mobility field. BYD is a market leader across all ranges – passenger cars, trucks and buses. As our colleague, you will make an enormously positive and personal impact on the planet and climate sustainability. The BYD brand has an incredible story to tell and is one of the most exciting brands to arrive in Ireland to lead the way in the future of electric motoring.
Key duties and responsibilities to include:
Being the first point of contact to customers calling or visiting the showroom.
Handling telephone calls and dealing with queries in a professional manner.
Meeting, greeting and assisting customers.
Offering & making customers refreshments.
Introducing customers to the most appropriate specialist to deal with their needs.
Monitoring and recording showroom traffic and incoming calls on the CRM.
Capturing, recording and updating customer details in the database.
Ensuring the Dealership is kept tidy and well presented at all times.
General administrative duties.
The successful candidate will ideally:
Have a strong customer service background.
Display an outgoing personality and enjoy engaging with people.
Exhibit excellent communication and interpersonal skills both in person and on the phone.
Excel at understanding, anticipating and meeting customer needs.
Have a genuine desire to exceed our customers’ expectations.
Display a positive, enthusiastic, can-do attitude.
Have the ability to work on their own initiative; multitask and meet deadlines.
Possess excellent administration and IT skills.
Work well as part of a team.
Be well presented at all times.
Previous experience within the motor industry is desirable but not essential.
If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.