Cyber Service Delivery Manager (210526)

Permanent

Hybrid

IT

Swords, County Dublin, Ireland

Job Details


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Role: Cyber Service Delivery Manager
Job Type: Permanent
Location: Dublin (Hybrid 3 days onsite)

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role
TCS is looking for an experienced Cyber Service Delivery Manager (SDM) to manage end‑to‑end service delivery for a strategic enterprise client. The role is responsible for governing operations, ensuring service excellence, managing stakeholders, and driving compliance and continual improvement, primarily across Cyber Security and IT service domains. The SDM will act as the single point of accountability for service performance and customer satisfaction, working closely with client leadership, engineering teams, and cross‑functional stakeholders.

Your responsibilities:

Service Delivery & Governance
  • Own overall service delivery across agreed service scopes and contracts.
  • Ensure compliance with SLA, and KPI commitments.
  • Govern Incident, Problem, Change, and Release Management processes in line with ITIL best practices.
  • Act as the primary escalation point for service, delivery, and operational issues.
  • Lead major incident reviews and root cause analysis (RCA).
  • People & Team management
Customer & Stakeholder Management
  • Serve as the primary interface between TCS and customer leadership.
  • Build strong relationships with client stakeholders including Cyber, IT Operations, and Governance teams.
  • Chair service review meetings and present service performance metrics, risks, and improvement plans.
  • Ensure transparent and proactive communication with all stakeholders.
Cyber Security & Compliance Delivery
  • Oversee delivery across Cyber Security domains such as:
    • Identity & Access Management (IAM)
    • Endpoint / Device Security
    • Cloud Security
    • Network Security
    • Data & AI Security
    • VAPT
  • Ensure adherence to security governance, policies, and regulatory requirements.
  • Support audits, compliance reviews, and security assurance activities.
  • Ensure cyber‑related changes follow approved governance and risk‑assessment processes.
Change & Risk Management
  • Govern standard and emergency change requests (CRs / EMG CHGs).
  • Ensure appropriate impact analysis, approvals, and rollback plans are in place.
  • Identify and mitigate delivery, operational, and compliance risks.
  • Address process gaps and recommend improvements.
Team & Vendor Coordination
  • Coordinate across internal TCS delivery teams, customer teams, and third‑party vendors.
  • Support onboarding of new resources and ensure operational readiness.
  • Drive collaboration across Engineering and Operations teams.
Continuous Improvement
  • Identify opportunities for service optimisation, automation, and standardisation.
  • Drive initiatives to improve service stability, security posture, and operational efficiency.
  • Implement lessons learned and best practices across delivery.

Your Profile
Essential skills/knowledge/experience:
Mandatory Skills
  • Strong experience in Service Delivery / Delivery Management roles.
  • Sound understanding of ITIL processes (Incident, Problem, Change, Release).
  • Proven experience managing large enterprise customers.
  • Excellent communication, stakeholder management, and escalation handling skills.
  • Experience delivering services in Cyber Security or Infrastructure environments.
Preferred Skills
  • Exposure to technologies such as Entra ID (Azure AD), Intune, Defender, Conditional Access, DLP Compliance or similar platforms.
  • Experience working in regulated or security‑sensitive environments.
  • ITIL certification or equivalent service management qualification.
     
Key Competencies
  • Customer focus and ownership
  • Risk and issue management
  • Strong governance mindset
  • Decision‑making under pressure
  • Collaboration and leadership
  • Core knowledge in any one Cyber Domains at-least
  • Cyber leadership Certifications
     
Desirable skills/knowledge/experience:

Extensive experience in Service Delivery / Delivery Management
Minimum 3-5 Yr in Cyber Security


Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing 
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). 
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. 
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or email Jennifer.long@tcs.com  to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. 

Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.