Incident Management Lead (07042026)

Full-Time

Hybrid

IT

Letterkenny, County Donegal, Ireland

Job Details

If you need support in completing the application or if you require a different format of this document, please get in touch with UKI.Recruitment@tcs.com with the subject line: “Application Support Request”.

Job Type: Permanent
Job Location: Letterkenny GDC (Hybrid: 3 days onsite per week - coverage during US hours, including Saturday and Sunday on a rotational basis)

Do you have a track record in leading and coordinating high-severity incidents end-to-end, acting as the single point of contact to restore service quickly and reduce business impact?

Are you ready to join a global IT company where you’ll have the autonomy to shape your career?

Join TCS as an Incident Management Lead!

Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we’re proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. 

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
  • Join a leading global IT services organization
  • Be part of an exciting team where you will be challenged every day
  • Gain exposure to innovative technology
Outline of Role
The Incident Management Lead is a mission-critical role responsible for the rapid resolution of high severity incidents to ensure service continuity, protect customer experience, and minimize business disruption.

The role leads end to end incident response across technical and business stakeholders in a 24×7 operational environment. The role ensures business continuity, operational stability, and excellence in incident response during critical service disruptions.
You will work directly with senior technical and business stakeholders, running war rooms/bridge calls and delivering clear, timely communications during critical events.

You will strengthen your ITIL/ServiceNow capability through playbooks, simulations and continuous improvement (RCA/RFO, trend analysis), helping prevent repeat incidents and improving operational resilience.


The key objectives are to:
  • Restore normal service operations at the earliest possible time.
  • Minimize business impact and downtime during critical incidents.
  • Ensure clear, timely, and consistent stakeholder communication.
  • Drive continuous improvement through trend analysis and root cause prevention.
Your responsibilities:  
  • Lead and coordinate Major Incident (P1/P2) lifecycle management.
  • Function as Single Point of Contact (SPOC) during high‑impact incidents
  • Drive bridge calls / war rooms and engage cross‑functional teams.
  • Ensure SLA/OLA‑compliant communications (MINs, updates, restorations)
  • Validate incident impact, severity, and priority.
  • Perform and govern RCA/RFO with Problem Management
  • Maintain incident documentation and dashboards via ITSM tools.
  • Strengthen operational readiness through training, simulations, and playbooks.

Your Profile
Essential skills/knowledge/experience:  
  • ITIL‑driven Major Incident expertise.
  • Strong leadership under high‑pressure situations.
  • Excellent stakeholder communication and coordination.
  • Hands‑on proficiency with ServiceNow / ITSM platforms.
  • Exposure to monitoring tools (Splunk, Dynatrace, etc.)
Desirable skills/knowledge/experience:
  • ITIL accreditation.
  • Microsoft Certified: Windows Server.
  • ServiceNow Certified System Administrator.


Rewards & Benefits
TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing 
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). 
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. 

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.Recruitment@tcs.com if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us with the subject line: “Adjustment Request” or email rebecca.mcclelland@tcs.com  to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. 


Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.Recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

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