| | Job Description
|
| Job title: | IT Business Analyst
|
| Division: | Corporate Services |
| Department: | ICT |
| Updated: | February 2026 |
| Reports to: | ICT Manager |
| Grade: | Level D |
| Ref | 01-26 |
| Full time / part time: | Full Time |
| Status: | Permanent |
Job Overview
Ensure the provision of ICT business process support on an assignment basis to selected end user departments. Review existing processes and align IT support tools against them to improve efficiencies. Deliver on improved efficiencies in accordance with agreed ICT actions plans. Develop and deliver annual infrastructural upgrade plans. Provide a virtual communication and collaborate environment to support the business objectives of the organisation.
Key Tasks and Responsibilities- Development and management of ICT project and operational plans.
- Provision of onsite training and end-user acceptance.
- Responsible for document management and collaboration setup and maintenance.
- Review and manage workflow planning, design and implementation.
- Review and research new proven technologies as to their suitability for use in NSAI.
- Liaise with external service providers to ensure best performance and service is provided to NSAI.
- Monitor, update and ensure compliance with IT procedures and policies.
Qualifications and Experience
Essential Criteria - Educated to 3rd level or equivalent in a computer related discipline.
- A minimum of 3 years work experience in the IT Sector.
- Excellent database, workflow and end user reporting skills.
- Excellent business analysis and project management skills.
- Thorough knowledge of IT Platforms such as M365 Product Suite (SharePoint, Teams, Dynamics), Flowforma, DocumentsCorePack for MS Dynamics 365, PowerBi, Power Apps,
- Proven Record in leveraging MS PowerApp to enhance productivity
Technical Competencies - SharePoint Online Administration
Managing sites, permissions, document libraries, and access issues.- Dynamics 365 CRM Configuration
Customising entities, forms, views, and supporting solution deployments.- Power Automate Development
Building and troubleshooting cloud flows integrating SharePoint and CRM.- Dataverse & Power Platform Knowledge
Understanding table structures, security roles, and environment management.- M365 Governance & Integration
Working with Azure AD permissions, connectors, and compliance controls.Desirable Criteria - Excellent interpersonal and communication skills.
- Experience of working in a Public Service environment.
Core Competencies- High level of personal awareness and an adaptable approach to the ever-changing nature of the role.
- Excellent communications skills.
- Ability to work independently and as part of a team.
- Good organisational, time-management and problem-solving skills.
- Self-motivation, innovative and pro-active attitude.
- High level of attention to detail.
This job specification is intended as a guide to the general range of duties for this post. It is intended to be neither definitive nor restrictive and will be subject to periodic review with the post holder.Full details of the position can be found here:
http://www.candidatemanager.net/wp-content/uploads/01-25-IT-Business-Analyst-Level-D-Candidate-Booklet_-External-002.pdf