Service Administrator (1013740)

Permanent Full-Time

Admin

Oranmore, County Galway, Ireland

Job Details

Job Title:              Service Administrator

Responsible to:    Service Manager

Main Purpose of Job:
We are currently recruiting for a Service Administrator to join the Connolly Motor Group, within the Service team, at Hyundai Galway.

The role:
The successful candidate will work closely with the Service Advisors, Service Manager and the Workshop. You will be tasked with invoicing, administration within the service department.

Role Responsibilities:
  • Take service bookings
  • Preparing documentation relating to transactions, in a methodical and accurate manner
  • Maintaining an efficient document storage system, which allows for prompt retrieval of information.
  • Processing of service plan and internal vehicle preparation invoices
  • Preparing accurate quotations for vehicle servicing and maintenance needs.
  • Maintaining accurate payment records.
  • Providing a quotation and invoices for the customer
  • Communicating with the workshop and service advisors to ascertain the level of work required
  • Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)
  • Inputs information into Kerridge so that job cards and other relevant documents can be produced, and initiate ordering of appropriate parts
  • Communicates the customer requirements to the workshop in a legible, clear and understandable manner
  • Monitors work progress to ensure the vehicle will be ready at the time agreed with the customer
  • Creates the invoice for work completed
  • Completes any other appropriate activities as specified by the Service Manager

Customer Service
  • Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies
  • Understands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulations
  • Obtains payment from the customer and completes the appropriate paperwork in line with Company procedures and FCA regulations

The person:
Skills and Competencies:
  • Motor sector experience is not essential but desirable
  • Min 1 year Administration experience would be beneficial
  • Strong communication skills with internal and external customers, suppliers and the manufacturer
  • Strong problem-solving ability to identify and resolve customers issues in a professional and empathetic manner
  • Attention to detail
  • Work independently in a busy, active environment, managing own time and workflow effectively
  • Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance
  • Build strong interdepartmental relationships and pay close attention to other department requirements
  • Time Management skills