Group Warranty Administrator (1014827)

Permanent Full-Time

Aftersales Warranty

Ballina, County Mayo, Ireland

Job Details

Job Title:                     Group Warranty Administrator

Responsible to:           Group Warranty Manager

Due to expansion, we are currently recruiting for a Warranty Administrator to join the Connolly Motor Group, to support the Aftersales team across the Group, based in Ballina.The successful candidate will be required to work Monday to Friday.

Main Purpose of Job:

The successful candidate will ensure warranty claims are submitted, processed and tracked in line with the manufacturers’ policy thereby meeting or exceeding customer and company expectations in terms of warranty contributions. You will ensure customers are dealt with professionally adhering to the manufacturer and dealership procedures. The Group Warranty Administrator will provide administrative support to the Warranty manager and colleagues across the group relating to warranty claims and allowances.

Role Responsibilities:
 
  • Processes, submits and tracks warranty claims in line with the manufacturers policy thereby meeting or exceeding customer and company expectations in terms of warranty claims
  • Provides administrative support to the Group Warranty Manager and colleagues across the group on items covered under warranty so they can communicate this to the customer
  • Liaises with aftersales staff on the progress of warranty claims when required
  • Processes warranty job cards from the service advisors and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint and any other information required
  • Regularly reviews the Warranty Bulletins and implements / communicates changes identified with appropriate staff;
  • Liaises with manufacturer for information/approval on contributions
  • Develops and maintains comprehensive product knowledge in respect of all vehicles
  • On a monthly basis reviews all warranty claims / invoices for payment over 30 days with manager and accountant and identifies reasons for non-payment
  • Completes all appropriate paperwork for each warranty claim
  • Partakes in manufacturer warranty audits as and when required
  • Completes any other appropriate administrative activities as specified by the Line Manager

The person:

Skills and Competencies:
 
  • Motor sector experience is not essential but desirable
  • Occasional travel required across the Group
  • Computer literate - Experience in using Microsoft applications and web-based portals
  • Strong communication skills with internal and external customers, suppliers and the manufacturer
  • Strong problem-solving ability to identify and resolve issues in a professional and empathetic manner
  • Possess strong attention to detail with administrative functions
  • Ability to work independently in a busy, active environment, managing own time and workflow effectively
  • Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance
  • Build strong interdepartmental relationships and pay close attention to other department requirements