Parts Manager (1016364)

Permanent Full-Time

Aftersales Parts

Ballina, County Mayo, Ireland

Job Details

Job Title:         Parts Manager

Responsible to:    General Manager

Main Purpose of Job:
We are currently recruiting for a Parts Manager to join the Connolly Motor Group, within the Parts team, at Volkswagen and Audi Ballina.

The role:
The successful candidate will be required to manage parts advisors. You will be required to ensure the highest level of customer satisfaction when interacting with all departments and customers and each opportunity is taken to continuously improve the working methods and standards. To cost effectively manage the flow of parts through the dealership and ensure agreed parts sales volumes and profitability targets are met. To identify and develop opportunities to enhance the performance of the Parts department. To ensure agreed profitability targets are met through the optimisation of sales opportunities combined with appropriate control of costs and expenditure.

Role Responsibilities:
Management
  • Monitors department performance against the budget, identifying and addressing shortfalls and recognising opportunities for over performance
  • Manages costs attributable to the parts department, continually reviewing and monitoring parts pricing policies, discounts and trade discounts to maintain profitability
  • Analyses local market statistics to identify opportunities within the territory then develops an action plan to optimise these opportunities
  • Formulates and communicates sales targets for parts department and provides sufficient guidance and direction in order to maintain agreed volume and profit targets
  • Ensures and monitors accurate and timely ordering of parts for stock and for internal / external customers
  • Manages the smooth flow of parts flow through the dealership by organising, booking in and verifying deliveries thus ensuring accurate storage and retrieval of parts
  • Produces invoices for all sales and ensures payment is received prior to releasing the part, or that appropriate trade accounts are used for customer. Completes the appropriate documentation
  • Ensures the parts department is adequately staffed to achieve departmental objectives
  • Displays customer facing parts and accessories stock in an attractive, clean manner making optimum use of space and display materials
  • Monitors the age profile of parts stock and takes action to minimise obsolete stock
  • Communicates relevant administration and processes to the parts team / workshop to ensure accuracy and compliance
  • Review and monitor parts team productivity / efficiency / quality / comebacks
  • Readiness to attend and undergo training as and when required by the Company and the Manufacturer
  • Assist HR with employment relations, recruitment & selection and people agenda queries
  • Motivates the team using available tools and applying them in a fair, equitable and consistent manner
  • Monitors the performance of the team, using key measures and addresses areas of under performance
  • Conducts regular review and update meetings as a team, and on a one to one basis to ensure each team member is fully updated on all key issues relevant to their tasks and objectives
  • Ensure the parts team maximise the potential of up-sales during customer communications
  • Liaises with manufacturer or external warranty providers for information/approval on contributions
  • Maintain a clean, well-decorated and tidy department to achieve the highest standards of presentation
  • Provides regular feedback to the Group Parts Manager on departmental activity and statistics

Customer Service
  • Ensures the Parts team maintains and develops good relationships with departments and customers by meeting and exceeding expectations and supporting a right first-time approach
  • Handles customer issues and complaints using the necessary skills and resolving the issue to the mutual satisfaction of the customer and the business

Standards & Regulations
  • Monitor and check the safety of equipment and materials. All used parts should be removed from the workshop
  • Controls and manages any manufacturer audits as and when required
  • Ensures team members comply with appropriate H&S working procedures and wearing of appropriate PPE and safety gear

The person:
Skills and Competencies:
  • Motor sector experience is desirable
  • 2 Years Experience in a people management role is desirable
  • Knowledge of IT systems
  • People Management experience is essential
  • Excellent Communication skills (Written, Oral, Listening)
  • Problem Solving skills
  • Time Management skills
  • Ability to work in a team
  • Ability to work on own initiative
  • Display a keen interest in Motor Vehicles
  • Interested in working in a fast-paced environment
  • Attention to detail
  • Continuous improvement mindset
  • A full and valid driving license is essential for the role
  • Build strong interdepartmental relationships and pay close attention to other departments requirements
  • Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance