ESS Asset Care Manager (2003ACME)

Permanent

Hybrid

NA

County Kildare, Ireland

Job Details

Summary: The Asset Care Manager at ESS is a key player in a team of skilled professionals providing customer support to a variety of  ESS clients. This role focuses on managing asset care projects at customer sites, blending contract management with asset care consultancy. The Asset Care Manager will lead a team of specialists, maintain customer relationships, and contribute to company growth by identifying new business opportunities, managing existing contracts and developing proposals.

Role Overview:
  • As a member of the ESS extended leadership team, the Asset Care Manager is accountable for specific projects within the Asset Care area and managing specific contracts in the Outsourcing area.
  • Growing the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
  • Maximise the business performance of out-sourced client sites, for both operational and commercial aspects;
  • Ensuring integrated support across the business to foster a cohesive, cross-functional team culture.
  • Travel may be necessary depending on contract or project responsibilities.
  • Innovating new ESS products to drive growth in the Asset Care business unit.
  • Collaborating with the training unit to identify, develop, and deliver specific training programs.
  • Have responsibility for nominated specific cross functional programs within ESS, (e.g. Quality, ISO systems etc.)

Main Duties and Responsibilities:
  • Lead specific projects within the Asset Care area and manage specific contracts in the Outsourcing area.
  • Grow the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
  • Accountable for the commercial and operational performance of out-sourced client sites, ensuring the appropriate focus is applied to ensure maximum business performance;
  • Supporting out-sourced employee performance, development, and well-being;
  • Innovate new ESS products to drive growth in the Asset Care business unit.
  • Collaborate with the Training unit to identify, develop, and deliver specific training programs.
  • Participate in company initiatives for growth and development; drive continuous improvement across the business.
  • Take responsibility for specific cross-functional programs within ESS (e.g., Quality, ISO systems).
  • Assist the ESS team to meet objectives and grow their competence, skills, and experience.
  • Develop relevant procedures, guides and training documentation;
  • Develop project plans and projections to manage workload and customer expectations.
  • Travel may be required
  • Provide periodic reports on project of contract performance.
  • Communicate with customers and manage their expectations.
  • Ensure standards for employee performance is communicated and maintained across client sites;
  • Develop solutions for complex customer situations to meet their goals.
  • Tendering of new opportunities; Participate in proposal and business development calls with internal consultants and customers.
  • Attend networking events and promote the ESS brand.
  • Adhere to professional standards and maintain strict customer confidentiality.
  • Ensure integrated support across the business to foster a cohesive, cross-functional team culture.
Education / Experience :
  • Engineering Qualification - Degree or equivalent in Mechanical, Electrical, or related discipline.
  • Experience within a service delivery environment an advantage
  • Excellent communication skills and ability to work on own initiative
  • Proven experience within a business development environment
Note : Must have full clean driving license and be eligible to work in Ireland
Excellent salary and benefits for the successful candidate.