Field based Agent (2026-323)

Overview
We are seeking a motivated and reliable Field Agent to support the Re‑turn programme across the Laois/ Kilkenny region. This role is ideal for someone who enjoys working independently, engaging with retailers and stakeholders, and representing the organisation in a professional and solution‑focused manner.

To be considered for this role you must be located in Laois or Kilkenny area and willing to travel to neighbouring counties. Unfortunately, applications from outside these regions will not be accepted.

• Must have use of your own car for this role
• Monday to Friday
• Mileage allowance for distance travelled
• Daily Lunch allowance

Initial 3 month Fixed Term contract with possibility of extention

Key Responsibilities

• Conduct on‑site visits to retailers, collection points, and partners to ensure compliance with Re‑turn processes and standards
• Provide guidance, training, and support to retailers on system usage, operational requirements, and best practices
• Monitor and report on site performance, equipment issues, and operational challenges
• Act as the primary point of contact for assigned locations, building strong working relationships
• Complete field reports, documentation, and updates in a timely and accurate manner
• Escalate issues to the appropriate internal teams where required
• Support rollout activities such as Bulk RVM launches and other projects within the region
• Represent the Re‑turn brand professionally at all times

Skills & Experience

• Strong communication and interpersonal skills
• Ability to work independently and manage a regional schedule
• Experience in field operations, retail support, customer service, or compliance (preferred but not essential)
• Problem‑solving mindset with a practical, hands‑on approach
• Full clean driving licence and willingness to travel outside of home county
• Comfortable using mobile apps, reporting tools, and basic digital systems

Personal Attributes

• Professional, approachable, and confident engaging with retailers
• Organised and dependable with strong attention to detail
• Adaptable and comfortable working in a fast‑moving environment
• Positive attitude and commitment to delivering high‑quality support

Location

• Laois/ Kilkenny (field- based)