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Hybrid & Full-Time



Letterkenny, County Donegal, Ireland

Role: Salesforce Analyst
Job Type: Permanent 
Location: Letterkenny - Hybrid (2 days onsite per week)

Ready to future-proof your career with a leading global It Consultancy organisation?
Are you looking for an exciting opportunity in the BFSI industry to play a key role within a strategic account for the GDC?

Join us as Salesforce Analyst!

Careers at TCS: It means more.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
  • Work closely with the range of teams within the business to bring products to life.
  • Gain exposure to innovative technology. 
  • Shape the future of TCS. 
The Role
As a Salesforce Analyst, you will join our growing team for a new and exciting opportunity. We are building a cross-functional team in the Letterkenny GDC to enhance an existing partnership and create a near-shore presence to support the US market.

Key Responsibilities:
  • Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
  • Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
  • Manage various salesforce projects, including gathering information, planning, and executing projects.
  • Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications).
  • Work with the design team to ensure that the most significant business operations are addressed.
  • Educate and promote CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
  • Create a requirements management strategy for the project, which describes, the process for elicitation, documentation standards, and formats.
  • Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
  • Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
  • Maintain a functional grasp of the business requirements and project solutions.
  • Collaborate with cross-functional teams to build sustainable applications.

Your Profile:
Key Skills/Knowledge/Experience:
  • Familiarity with the backlog grooming process, attributes, review, and approval process.
  • Experience in Financial Services Cloud, Lightning Web Component (LWC).
  • Good working knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
  • Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
  • Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
  • Working knowledge of Scrum, Agile, DevOps, and technology such as Auto Rabbit and Gearset.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).

Educational Qualifications and Certifications
  • A bachelor’s degree is required, with a degree in business, information systems or computer science preferred, although relevant experience may be substituted in lieu of a degree at management’s discretion.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK&I and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

We encourage applications from all sections of society. As an equal opportunity employer, we do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, sex, pregnancy and maternity, citizenship, marital, domestic or civil partnership status, sexual orientation, gender reassignment, gender identity, or any other basis as protected by applicable law.

TCS is committed to working with and providing reasonable accommodations to its employees and applicants for employment to ensure that individuals with disabilities enjoy equal access to all employment opportunities. If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process, please contact us at
fiona.harvey@tcs.com with the subject line: "Disability Accommodation Request".

Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.

Join us and do more of what matters. Apply online now.



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