TCS WORLDWIDE
INVESTOR RELATIONS
Home
Industries
Industries
Banking & Financial Services
Communications, Media & Technology
HiTech
Insurance
Manufacturing
Retail
Consumer Goods & Distribution
Energy, Resources & Utilities
Information Services
Life Sciences & Healthcare
Public Services
Travel, Transportation & Hospitality
Services
Services
Cloud
Consulting
TCS Interactive
Analytics and Insights
Internet of Things
Blockchain
Enterprise Applications
Cognitive Business Operations
Conversational Experiences
Automation & AI
Engineering & Industrial Services
Cyber Security
Quality Engineering
Products & Platforms
Products & Platforms
PRODUCTS
CHROMA™
Customer Intelligence & Insights
Intelligent Urban Exchange
Quartz™ - The Smart Ledgers™
TCS BaNCS™
TCS MasterCraft™
TCS Optumera™
Connected Intelligence Platform
ignio™
Jile™
TAP™
TCS iON™
TCS OmniStore™
PLATFORMS
TCS ADD
ERP on Cloud
TCS BFSI Platforms
TCS HOBS™
Discover TCS
Discover TCS
About Us
Business & Technology Services
Corporate Sustainability
Events
Machine First™ Approach
Our Historical Timeline
Sports Sponsorships
The TCS Way
Alliances & Partnerships
Corporate Social Responsibility
Diversity & Inclusion
Investor Relations
Newsroom
Research and Innovation
TCS Pace™
Insights
Insights
Perspectives
Business 4.0™
A New Beginning
Blogs
Global Trend Studies
Careers
TCS WORLDWIDE
INVESTOR RELATIONS
COUNTRY
Contact Us
We are taking you to another website now.
Cancel
OK
Shape the Digital World
Join our global team to transform what's next. Immerse yourself in an atmosphere of innovative solutions.
Careers
IT Support Engineer – French Language / MedTech
(250624)
Job Type
Permanent
Remote Work Option
Hybrid
Category
IT
Location
Letterkenny, County Donegal, Ireland
Job Details
Role:
IT Support Engineer – French Language / MedTech
Job Type:
Permanent
Location:
Hybrid
Ready to utilise your skills in a medical technology environment, supporting hospital systems across the EU?
Are you looking for an exciting opportunity which enables you to grow you technical skills set?
Join us as an
IT Support Engineer – French Language / MedTech
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Grow your career, while being exposed to new technologies.
Be part of an exciting team where you will be challenged every day.
Work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role
TCS is seeking an IT Application Support Engineer with French language skills
(B2 or above) to join our EMEA Customer Care division. The team, work in a high profile, mission critical environment within a Healthcare Environment. Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.
As a support engineer, you will be joining a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team are responsible for troubleshooting incidents ranging from P1-P5, both proactive and reactive in nature.
This is a unique opportunity which the successful candidate will be provided the opportunity to work within a Healthcare environment, contribute towards project/service delivery, grow professionally and work alongside a magnificent team.
Languages-required:
French (B2 or greater) & English
Key responsibilities:
Troubleshooting and resolving Incidents & Service Requests
Managing incident queues & incident intake channels
Taking ownership of incidents & communication with customer as required
Responding in a timely fashion to reactive or proactive incidents
Recording and documenting incident tickets
Monitoring omnichannel intake
Detailing accurate information in case documentation
Coordinating internally with other support groups in timely fashion
Your Profile
Key skills/knowledge/experience:
Strong understanding of Windows Servers 2008,2012,2016
Ability to understand application workflows.
Ability to troubleshoot infrastructure related issues.
Basic Linux Service Administration
Basic MySQL/MS SQL skills
Time management skills
Customer Service experience
Proven strong written and verbal communication skills.
Self-motivated and willingness to learn.
Proficiency in understanding, analyzing, and defining corrective actions from data provided in logs, traces, and heap dumps.
French (B2 or greater) & English
Good to have:
Degree or Certificate in I.T. or related discipline is preferred.
ITIL certifications
Experience in Support Services
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.
If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at
Rebecca.mcclelland@tcs.com
with the subject line: “Disability Accommodation Request”.
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
#INDHP
×
Thank you for downloading
Your opinion counts! Let us know what you think by choosing one option below.
Close Dialog