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Technical Support

Letterkenny, County Donegal, Ireland

Role: IT Application Support Engineer – Italian Support
Job Type: Permanent
Location: Letterkenny, Co. Donegal - Hybrid - Minimum 2 days onsite per week. 
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in Ireland and worldwide. For you, it means more opportunity to make an impact that matters, through challenging projects which demand ambitious innovation.

What we need 
We are looking for 
IT Application Support Engineer – Italian Support

Job Purpose and Primary Objectives:
TCS is seeking an IT Application Support Engineer with Italian Language (B2 or above) to join our EMEA Service Support team. The team, work in a high profile, mission critical environment within a Healthcare Environment.  Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.

As an IT Support Engineer, you will be joining a team built on collaboration, communication, focus and motivated to delivering excellent service and support. The team are responsible for troubleshooting incidents ranging from P1-P5 incidents, both proactive and reactive in nature.

This is a unique opportunity which the successfully candidate will be giving the opportunity to work within a Healthcare environment, contribute towards projects/service delivery, grow professionally and work alongside a magnificent team.

Languages required:
English (B2 or greater)
Italian (B2 or greater)

Key Responsibilities:
  • Troubleshooting and resolving Incidents & Service Requests
  • Managing incident queues & incident intake channels
  • Taking ownership of incidents & communication with customer as required
  • Responding in a timely fashion to reactive or proactive incidents
  • Recording and documenting incident tickets
  • Monitoring omnichannel intake
  • Detailing accurate information in case documentation
  • Coordinating internally with other support groups in timely fashion
Key Skills/Knowledge:

  • Windows Server Administration / Troubleshooting
  • Ability to troubleshoot infrastructure related issues.
  • Basic Linux Service Administration
  • Basic MySQL/MS SQL skills
  • Time management skills
  • Customer Service experience
  • Proven strong written and verbal communication skills.
  • Self-motivated and willingness to learn.
  • Proficiency in understanding, analyzing, and defining corrective actions from data provided in logs, traces, and heap dumps.
  • Experience managing or dealing with incidents in Windows/Linux environment.
  • Experience providing application support.
  • A degree or Certificate in I.T. or related discipline is preferred.
  • ITIL certifications
Experience Required:
Technical Background
B2 or greater language fluency in both Italian & English  

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK&I and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

We encourage applications from all sections of society. As an equal opportunity employer, we do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, sex, pregnancy and maternity, citizenship, marital, domestic or civil partnership status, sexual orientation, gender reassignment, gender identity, or any other basis as protected by applicable law.

TCS is committed to working with and providing reasonable accommodations to its employees and applicants for employment to ensure that individuals with disabilities enjoy equal access to all employment opportunities. If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process, please contact us at cristina.copacel@tcs.com with the subject line: "Disability Accommodation Request".

Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.



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