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Careers

End User Computing Specialist (2023)

Permanent

IT

Galway City, County Galway, Ireland

Job Details

Role: End User Computing Specialist
Job Type: Permanent
Location: Galway, Ireland

Are you ready to use your technical skills to provide full site support?
Keen to join a company where you can use your expertise to support and fulfil service request from end users?

Make a meaningful impact as an End User Computing Specialist.

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in Ireland and worldwide. For you, it means more opportunity to make an impact that matters, through challenging projects which demand ambitious innovation.
  • Be part of an exciting team where you will be challenged every day.
  • Work closely with the range of teams within the business to bring products to life.
  • Work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role
As an End User Computing Specialist, you will support the IT need/issues of the end users at the Customer Site. The primary objective is to assist in break-fix situations and fulfil service request from end users and to provide hands and eye support for other infrastructure teams.
Key responsibilities:
  • Troubleshoot Hardware and OS related issues.
  • Image laptops and desktops for asset deployment and re-deployment.
  • Provision laptops, computer peripherals and accessories for new joiner requests.
  • Manage and maintain asset inventory at the site.
  • Timely update of CI status in CMDB.
  • Replace faulty hardware components on laptops and desktops.
  • Provision laptop replacement for hardware break-fix situations.
  • Refurbish and rebuild laptops for asset redeployment.
  • Perform regular asset validation and share the asset inventory report to management.
  • Prepare and share forecast of asset requirement to ensure timely procurement of assets.
  • Provide desk side assistance to end users and deploying applications to End user Devices based on requests.
  • Coordinate with vendors and OEM for warranty / Out of warranty repair.
  • Coordinate with the platforms team to conduct POC for introducing new devices or new technology into the environment.
  • Create KB articles and publish them on ITSM tool.
  • Co-ordinate with courier company to dispatch devices to other head office locations, etc.
  • Support mobile device application and registration issues through Intune.
  • Assist users with mobile device enrolment on Intune.
  • Troubleshoot OS build failure on devices.
  • Remediate compliance issues on end-user devices.
  • Recreate user profile on devices in case of user profile issues.
  • Escort OEM engineers into the premises.
  • Manage dispatch partner resources during dispatch situation at unmanned sites.

Your Profile
  • Local language needed along with English.
  • Ability to understand the root cause of an issue and provide solution irrespective of whether the impact is for a single or multiple clients by making use of end user platform tools available in the environment.
  • Knowledge of prior payments dealing with end-user services infrastructure.
  • Strong communication skills.
  • Solid experience required in using Jira for providing desktop support.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care and life assurance with access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

We encourage applications from all sections of society. As an equal opportunity employer, we do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, sex, pregnancy and maternity, citizenship, marital, domestic or civil partnership status, sexual orientation, gender reassignment, gender identity, or any other basis as protected by applicable law.

TCS is committed to working with and providing reasonable accommodations to its employees and applicants for employment to ensure that individuals with disabilities enjoy equal access to all employment opportunities. If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process, please contact us at with the subject line: "Disability Accommodation Request".

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
 

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