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Letterkenny, County Donegal, Ireland

Role: Claims Assessor 
Job Type: Permanent 
Location: Onsite – Letterkenny, Co. Donegal 

Ready to utilise your knowledge in assessing claims within a dynamic global IT Consultancy firm?  
Are you looking for an exciting opportunity to learn new skills and further your experience in an investment, insurance, and retirement environment?  
Make a meaningful impact as a Claims Assessor! 
Careers at TCS: It means more  
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. 
  • Be part of an exciting team where you will be challenged every day. 
  • Work closely with other teams within the business to bring the customer vision to life. 
  • Work with customers to identify opportunities to support their strategy and improve their processes.   
The Role  
As a highly analytical Claims Assessor, you will join our company’s financial services department, being responsible for reviewing, assessing and processing customer claims in a timely manner and with keen attention to detail. You will review claims submissions, obtain and verify supporting documentation, assess and process claims.  
In this role, you will also communicate with customers, beneficiaries, their representative or their financial advisor. 
Key responsibilities:  
  • Manage customer interactions in an efficient, empathetic, and timely manner in order to deliver high standards of customer satisfaction. 
  • Effectively manage all types of claims. 
  • Review claims accurately in accordance with Company guidelines and best practices. 
  • Review allocated cases and achieve settlement within designated personal authority level and in line with established standards, procedures and guidance provided. 
  • Identify non-standard or complex claims and escalate to more senior colleagues to ensure they are handled appropriately. 
  • Identify notification issues, coordinates resolution and takes corrective actions as needed. 
  • Ensure that Company service standards are upheld, adhering to company policies and regulatory requirements when facilitating claims processing. 
  • Evaluate insurance policy coverage for claims advised. 
  • Ensure system reads all data accurately for each claim making amendments where necessary. 
  • Respond in a timely manner to internal and external inquiries for information relative to claims. 
  • Review, prepare, create, and/or send letters, reports, and forms as required for any claims. 
  • Communicate claim action/processing with claimant in a clear and empathetic manner.  
  • Complete ongoing CPD to maintain relevant qualifications. 
Your Profile 
Key Skills/knowledge/Experience:  
  • Extensive experience in either a claim assessing and processing, financial service, customer service. 
  • Meet the Minimum Competency Code of the Central Bank of Ireland, holding or working towards obtaining the QFA modules in Life Assurance and Regulation. Degree in business administration or another related field. 
  • Possess and demonstrate a level of general technical knowledge and other skills sufficient to handle assigned caseload of claims within designated handling authority. 
  • Ability to read and interpret medical reports. 
  • Customer service experience, and preferably experience in claim handling environment. 
  • Exhibit strong critical thinking and problem-solving skills. 
  • Demonstrated careful attention to detail, diligent and conscientious in the accuracy of their work. 
  • “Can Do”, proactive attitude. 
  • Excellent written and verbal communication skills. 
  • Ability to operate in a fast paced, dynamic environment and able to work under pressure. 
Rewards & Benefits  
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.  
Diversity, Inclusion & Wellbeing  
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.  
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).  
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.  
If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at Jennifer.long@tcs.com with the subject line: “Disability Accommodation Request”.  
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.  
Candidates should ideally hold appropriate right to works for Ireland
Join us and do more of what matters. Apply online now.  



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