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IT Application Support Engineer – German Language / MedTech (27022024)

Permanent

IT

Letterkenny, County Donegal, Ireland

Job Details

Role: IT Application Support Engineer – German Language / MedTech 
Job Type: Permanent
Location: Hybrid

Ready to utilise your skills in a medical technology environment, supporting hospital systems across the EU?
Are you looking for an exciting opportunity to contribute towards project/service delivery, grow professionally and work alongside a magnificent team?

Join us as an IT Support Engineer – German Language / MedTech! 
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
  • Grow your career, while being exposed to new technologies. 
  • Be part of an exciting team where you will be challenged every day. 
  • Work with customers and identify opportunities to support their strategy and improve their processes across functions. 

The Role 
As an IT Application Support Engineer with German language skills (B2 or above), you will join our EMEA Customer Care division. The team, work in a high profile, mission critical environment within a Healthcare Environment.  Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.
In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team is responsible for troubleshooting incidents ranging from P1-P5, both proactive and reactive in nature. 

Languages-required:
German (B2 or greater) & English

Key Responsibilities:
  • Troubleshoot and resolve Incidents & Service Requests.
  • Manage incident queues & incident intake channels.
  • Take ownership of incidents & communication with customer as required.
  • Respond in a timely fashion to reactive or proactive incidents.
  • Record and document incident tickets.
  • Monitor omnichannel intake.
  • Detail accurate information in case documentation.
  • Coordinate internally with other support groups in timely fashion.
Your Profile 
Key Skills/Knowledge/Experience:
  • German language skills (B2 or above).
  • Strong understanding of Windows Servers 2008,2012,2016.
  • Ability to understand application workflows.
  • Ability to troubleshoot infrastructure related issues.
  • Basic Linux Service Administration.
  • Basic MySQL/MS SQL skills.
  • Time management skills.
  • Customer Service experience.
  • Proven strong written and verbal communication skills.
  • Self-motivated and willingness to learn.
  • Proficiency in understanding, analysing, and defining corrective actions from data provided in logs, traces, and heap dumps.
Good to have:
  • Degree or Certificate in I.T. or related discipline is preferred.
  • ITIL certifications.
  • Experience in Support Services.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.
 
Diversity, Inclusion & Wellbeing  
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. 

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). 
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs. 

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at rebecca.mcclelland@tcs.com  with the subject line: “Disability Accommodation Request”. 

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. 
 
Join us and do more of what matters. Apply online now. 

 

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