Role: Back Office Processor 
Job Type: Fixed Term - 12 Months 
Location: Letterkenny (Onsite)

Do you have experience working in a Life Assurance and Pension services?
Are you able to work discreetly, handling confidential and sensitive information?
Do you have previous call centre and or back-office experience?

Join Tata Consultancy Services as a Back Office Processor.

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in Ireland and worldwide. For you, it means more opportunity to make an impact that matters, through challenging projects which demand ambitious innovation.

• Provide the highest level of customer service to our customers.
• Use feedback to identify opportunities for continual performance improvement.
• Grow professionally with the help of your team members.

The Role
We are looking for resources to build a progressive, innovative, and expert team with diverse backgrounds and perspectives who will commit to consistently championing our customers’ needs in an environment that fosters future ways of working and actively advocates for each other’s wellbeing.  We are looking for confident and engaging Back Office Processor to join us this role. The role of the Back Office Processor is to handle various types of enquiries and requests related to personal data & information maintained and recorded on a variety of business applications & programs. Operating Monday through Friday 8am -4pm or 9am-5pm.

• Work accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information and to support the delivery of SLAs and other delivery metrics, including customer feedback metrics. This may include making risk-based decisions that support the delivery of good customer outcomes.
• Focus on continued personal development and skills and knowledge acquisition to support service delivery across multiple channels and customer demands.
• Observe contractual and legal obligations by always adhering to TCS’s corporate policies, procedures, and guidelines.  This includes, but is not limited to, Data Protection, Information Security, Anti-Financial Crime, and other Compliance related Policies.
• Achieve individual, team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service including customer outcome measures and any other customer or client centric measures.
• Manage own workload to ensure personal and team targets are met.
• Display flexibility for other issues/tasks as they arise.

This is an exciting opportunity to learn new skills and further your experience in with Ireland Life Assurance environment for one of leading companies.


Experience required:
 

• Experience in a customer service environment specializing in the Life Assurance and Pension services – If you enjoy building relationships and communicating and interacting with people, you’ll fit right in with the world-class customer service team around you.
• A professional manner with excellent communication skills both verbal and written.
• Attention to detail is a must.
• Excellent interpersonal and customer service skills.
• Good aptitude for technical learning, as there are quite a few systems you will need to learn and be proficient within.
• An ability to prioritise own workload, work to strict deadlines and effectively manage time.
• Ability to work as part of a team and independently.
• A demonstrated ability to work independently and collaboratively within a dynamic environment.
• Discretion in handling confidential and sensitive information is essential.
• At least 6 months customer service experience in Life Assurance and Pension services background would be preferred.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature generous bonus, pension, health care and life assurance with access to extensive training resources and discounts within the larger Tata network. 
 
Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. 
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). 
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs. 

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at rebecca.mcclelland@tcs.com with the subject line: “Disability Accommodation Request”. 

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. 

Join us and do more of what matters. Apply online now.