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Contract - Fixed Term

Customer Service

Letterkenny, County Donegal, Ireland

Role: Customer Service Representative (Welcome Calls) – Part Time  
Job Type: Fixed Term Contract - 12 months 
Location: Letterkenny Co. Donegal (Training period fully onsite with potential of hybrid, following probation)

Do you have experience working in a financial customer service environment specialising in the investment, insurance, and retirement?
Are you able to work discreetly, handling confidential and sensitive information?
Do you have previous call centre experience?

Join Tata Consultancy Services as a part-time Customer Service Representative.

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in Ireland and worldwide. For you, it means more opportunity to make an impact that matters, through challenging projects which demand ambitious innovation.
  • Provide the highest level of customer service to our customers.
  • Use feedback to identify opportunities for continual performance improvement.
  • Grow professionally with the help of your team members.

The Role 

TCS are looking for confident and engaging part-time Customer Service Representatives to join us in permanent part-time roles. The role of the Customer Service Representative is to conduct outbound welcome calls to customers as well as performing operations of an administrative and organisational nature.
Call types can be regarding
investment, insurance & retirement enquiries. Other Responsibilities will include administration tasks, supportive tasks, and limited back-office operations in coordination with other parts of the company.

This is an exciting opportunity to learn new skills and further your experience in an investment, insurance, and retirement environment.

Key responsibilities:
  • The primary role of the Customer Service Representative is to conduct outbound welcome calls to customers.
  • To be knowledgeable about client’s products and services as well as the industry rules and regulations that govern these products and services.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Strive to exemplify the core value of providing world class customer service in every customer interaction.
  • Thoroughly document calls and corresponding details.
  • Meet or exceed daily productivity standards in line with set quality standards and meet all service level timelines.
  • Use feedback to identify opportunities for continual performance improvement.
  • Display flexibility for other issues/tasks as they arise.
  • Comply with all Company Policy and procedures and all applicable laws and regulations including but not limited to the Central Bank of Ireland.

Key skills/knowledge/experience:
  • Minimum of 12 months experience in a customer service environment specializing in the investment, financial services – If you enjoy building relationships and communicating and interacting with people, you’ll fit right in with the world-class customer service team around you.
  • A professional manner with excellent communication skills both verbal and written.
  • Attention to detail is a must.
  • Excellent interpersonal and customer service skills.
  • Verbal and written fluency in English is a must have as this role will be dealing exclusively with our Irish insurance Life & Pension market.
  • Good aptitude for technical learning, as there are quite a few systems you will need to learn and be proficient within.
  • An ability to prioritise your own workload, work to strict deadlines and effectively manage time.
  • The capacity to work well in a high-pressure work environment.
  • Ability to work as part of a team and independently.
  • A demonstrated ability to work independently and collaboratively within a dynamic environment.
  • Discretion in handling confidential and sensitive information is essential.
  • Proficiency with Microsoft Office Suite.

Good to have: 
  • APA or QFA designation with LIA or Institute of Bankers
  • Consumer Protection Code Reporting Experience.

Special Working Conditions
- Rotational Shifts - 9am to 1pm & 5pm to 9pm 

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK&I and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

We encourage applications from all sections of society. As an equal opportunity employer, we do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, sex, pregnancy and maternity, citizenship, marital, domestic or civil partnership status, sexual orientation, gender reassignment, gender identity, or any other basis as protected by applicable law.

TCS is committed to working with and providing reasonable accommodations to its employees and applicants for employment to ensure that individuals with disabilities enjoy equal access to all employment opportunities. If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process, please contact us at jennifer.long@Tcs.com 
with the subject line: "Disability Accommodation Request".

Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.

Candidates should ideally hold appropriate right to works for Ireland

Join us and do more of what matters. Apply online now.




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