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Letterkenny, County Donegal, Ireland

Role: Application Support Engineer 
Job Type: Permanent
Location: Letterkenny GDC (Hybrid, 2 days per week onsite)

Ready to utilise your technical knowledge, troubleshooting experience and SQL and UNIX skills?
Are you looking for an exciting opportunity to be part of a global Application Support Team?
Are you keen to build your career with a dynamic global IT Consultancy? 

We have an exciting role for you as an Application Support Engineer!

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
  • Gain exposure to innovative technology
  • Build strong relationships with a diverse range of stakeholders. 
  • Shape the future of TCS.

The Role 
TCS seek a Support Engineer with strong SQL and UNIX skills to join a Global Investment Banking Application support team. The production support team are responsible for supporting the entire system, monitoring batch process, completing overnight checks, trouble shooting, communicating, and escalating production issues. This team also support daily customer requests. The technology stack includes database, API, Batch, ETL and Web Applications all in support of big data. The system is currently in transition into AWS.
You will join an existing team of production support and development in Ireland and the US who will be responsible ongoing support of mission critical applications, along with developing enhancements and new tooling.

Key responsibilities:  
  • Proactively monitor a large amount of processing.
  • Be able to quickly troubleshoot issues, either with data, infrastructure, or end user.
  • Manage multiple requests and issues at one time.
  • Provide clear and concise updates to management and end users.
  • Look for opportunities to continuously improve our processes and ways of working.
  • Help to build and implement new tooling to be used to enhance support.
  • Be able to review code and stored procedures and to make fixes to existing processes where needed, to resolve critical issues.
Your Profile 
Key skills/knowledge/experience:   
  • Strong SQL skills.
  • Experience with Unix Systems.
  • Splunk experience.
  • Some development experience, preferably Java
  • Experience in handling multiple issues at once.
  • Ability to communicate clearly and concisely.
  • Process automation experience.
Good to have:   
  • AWS experience.
  • Experience with Atlassian suite: Confluence, Jira, Desk.
  • Investment banking knowledge.
  • CFA Certification.
  • ITIL Service Management Certification.
Special working conditions:
  • Candidates will be required to work rotating Irish hours: 7am – 3pm/8am – 4pm.
  • Candidate will be required to work several Irish Public Holidays per year, with time back in lieu.
  • Requirement to be onsite in Letterkenny Global Delivery Centre, a minimum of 2 days per week.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature generous annual bonus, pension, health care and life assurance with access to extensive training resources and discounts within the larger Tata network. 

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. 
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). 
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs. 

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at fiona.harvey@tcs.com with the subject line: “Disability Accommodation Request”. 
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. 

Join us and do more of what matters. Apply online now. 


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