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Dublin City, County Dublin, Ireland

Role: Complaint Handling Analyst ( German Speaking)     
Job Type: Permanent    
Location: Dublin

Are you looking for an exciting opportunity to use your multilingual skills? 
Ready to provide excellent customer support when managing individual complaints?
We have the perfect role for you.

Careers at TCS: It means more  
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in Ireland and worldwide. For you, it means more opportunity to make an impact that matters, through challenging projects which demand ambitious innovation.                
  • Become an expert in your field  
  • Create meaningful relationships with key stakeholders  
  • Work with some of the brightest minds of the industry.

What we need  
We are looking for an experienced Complaint Handling Analyst. 
Key Responsibilities:     

The Complaint Handling Analyst will be responsible for maintaining the quality processes related to post-market product complaints and ensure compliance of all applicable Corporate and Divisional policies and procedures.  They will demonstrate thorough understanding of quality management standards as outlined in Good Manufacturing Practices (GMPs), FDA Code of Federal Regulations (CFRs) and ISO 13485 and will Actively participate in departmental process improvements to effectively communicate shared knowledge to contribute to overall success of JJSV.

  • Manages individual complaints on various JJSV product lines, from opening to closing.
  • Performs accurate and timely data entry in corporate complaint database.
  • Coordinates complaint investigations, including determining investigation strategies, as needed with internal and external resources.
  • Makes decisions related to reportability of product complaints and prepares/submits reports to regulatory authorities in timely manner.
  • Communicates directly with JJSV customers regarding reported complaints and resolutions.
  • Analyzes complaint data to identify any trends and provides information to department management and other personnel that may lead to a Corrective Action Request.
  • Works with other departments and vendors on known or emerging issues to resolve quality problems that may impact patient safety.
  • Responds to technical or medical information requests from healthcare professionals, JJSV personnel and consumers.
  • Produces ad-hoc reports related to product complaints to various global JJSV departments.
  • Authors work instructions, reports, and letter templates to standardize departmental processes.
  • Leads or participates in the development and modification of quality system processes, projects, and procedures to facilitate compliance.
  • Performs other duties assigned as needed
Key Skills/Knowledge & Experience 
  • Post-market product complaints management experience
  • Affluent in English and another foreign language (preferably German).
  • Demonstrates thorough understanding of quality management standards as outlined in Good Manufacturing Practices (GMPs), FDA Code of Federal Regulations (CFRs) and ISO 13485.
  • Strong relevant experience required

Rewards & Benefits        
TCS is consistently voted a Top Employer in the UK&I and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.             
Diversity, Inclusion & Wellbeing               

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.  

We encourage applications from all sections of society. As an equal opportunity employer, we do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, sex, pregnancy and maternity, citizenship, marital, domestic or civil partnership status, sexual orientation, gender reassignment, gender identity, or any other basis as protected by applicable law.

TCS is committed to working with and providing reasonable accommodations to its employees and applicants for employment to ensure that individuals with disabilities enjoy equal access to all employment opportunities. If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process, please contact us at Rebecca.mcclelland@tcs.com with the subject line: "Disability Accommodation Request".         

Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.

Join us and do more of what matters. Apply online now.



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