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Careers

Permanent

Customer Service

Letterkenny, County Donegal, Ireland

Role: Customer Service Representative – Financial Services
Job Type: Permanent
Location: Letterkenny

Do you have customer service experience working in Financial Services?
Do you want to grow your career in a global company in Letterkenny, Donegal?

Join Tata Consultancy Services as a Customer Service Representative – Financial Services.

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in Ireland and worldwide. For you, it means more opportunity to make an impact that matters, through challenging projects which demand ambitious innovation.
  • Motivate and support co-workers to attain team and department goals.
  • Strive to exemplify the client’s core value of providing world class customer service in every customer interaction.
  • Gain access to endless learning opportunities.

The Role
The purpose of this position is to answer inbound calls from our client’s customers and Financial Professionals, regarding Mutual Fund products and services. You will also be responsible for processing financial transactions such as the purchase, exchange and redemption of Mutual Funds shares at the caller’s request.
  • Handle requests/problems for customers; investigate the situation, determine appropriate course of action, and follow through with the customer on resolution.
  • Provide account information; complete account maintenance; assist with online access and process financial exchanges and redemptions.
  • Use computerized system for tracking, information gathering, providing information, referrals, and routine transactions and/or troubleshooting.
  • Meet or exceed daily productivity standards in line with set quality standards and meets all service level timelines.
  • Use feedback to identify opportunities for continual performance improvement.
  • Display flexibility for other issues/tasks as they arise.

Your Profile
  • Administration experience.
  • Previous fast paced role/environment.
  • Flexibility/adapting to change.
  • Demonstrate initiative and drive for results.
  • Attention to detail and accuracy.
  • Ability to work in a team and independently.
  • Excellent computer skills.

Special working conditions:
  • Our hours of operation are between 1:30pm and 10pm, Monday to Friday on a rotational shift basis (1:30-9:30pm, 2pm-10pm)
NOTE: Working after 9pm will incur an additional 10% shift premium. This team observes US Company Holidays.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK&I and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

We encourage applications from all sections of society. As an equal opportunity employer, we do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, sex, pregnancy and maternity, citizenship, marital, domestic or civil partnership status, sexual orientation, gender reassignment, gender identity, or any other basis as protected by applicable law.

TCS is committed to working with and providing reasonable accommodations to its employees and applicants for employment to ensure that individuals with disabilities enjoy equal access to all employment opportunities. If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process, please contact us at jennifer.long@tcs.com with the subject line: "Disability Accommodation Request".

Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.


Join us and do more of what matters. Apply online now.

 

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