Business Support Analyst (BSASC0224)

Permanent Full-Time

Business Analysis

Columbia, South Carolina , United States


Job Details

Overview:

Propylon has an exciting opportunity for an experienced Business Support Analyst to join our innovative, software solutions business dedicated to driving digital transformation in the legal landscape.

The successful candidate will work within our Government Solutions Department which is responsible for supporting software solutions built on Propylon’s core products for Propylon’s customers worldwide. The role is a client facing role and will involve working directly with Propylon’s clients. The role of Business Support Analyst at Propylon is suitable for someone with several years of experience having previously worked on a helpdesk as a Support Analyst where the position involved systems support and analysis, preferably in a client facing position.

About Propylon:

Our vision is to disrupt the legal landscape with innovative solutions that simplify the complex and connect people with the law. Our software teams seek to understand business related challenges, design process, technical solutions, ultimately solving problems and embracing digital transformation within the legislative, government domain. Our software solutions support the lifecycle process of turning an idea into a law so this is the opportunity to work on something that impacts the fabric of society!
 
Propylon has been listed as one of the best “Great Places To Work” every time we applied for the accolade in 2016, 2018, 2020 and 2022. As such, we are proud to offer competitive salaries, excellent training, and opportunities to help you reach your full potential and develop in your career.

This is a full-time, permanent role based in Columbia, South Carolina. The role will be office based (depending on COVID-19 restrictions). This is a client-facing role and may involve out of State travel to client-sites.


Primary Responsibilities:
  • Providing appropriate problem resolution or routing inquiries as needed to ensure user satisfaction
  • Leading the efficient, effective, and reliable support management of software applications
  • Working with the client and internal project team members to identify and resolve technical issues
  • Building an excellent relationship with all stakeholders and own peers. Being the point of contact to ensure blockers and issues are identified and resolved
  • Writing clear manual test scripts and following a plan to execute assigned test cases
  • Creating clear defect tickets for the technical team to work
  • Creating an understanding and expertise of the client businesses to stay up to date with customer needs. Manage expectations through proactive and regular client communications with both formal and informal communication methods
Additional Responsibilities:
  • Participating in workshops with key stakeholders, including internal and external Senior Management, to gather business requirements that enable the creation of user stories and development tasks
  • Documenting Functional Specifications and working closely with the Technical Lead and Senior Business Analysts to support the solution design and ensuring successful implementation of customer requirements
  • Preparing, documenting and implementing activities for the deployment phase of each assigned project, including client training/demo sessions, user guide documentation and internal knowledge share
  • Actively participating in presentations and demonstrations to both existing and potential clients
  • Identifying and recommending best practices to be used within the team of Business Analysts by bringing experience and learned lessons into the team

Requirements:
  • 4+ years’ experience in a Support Analyst or Business Support Analyst role
  • Computer Science, IT or Business Administration degree, or equivalent experience
  • Strong application support and business analysis skills is a must
  • Experience of writing Business Requirements and/or Functional Specification documents
  • Experience with the principles of SDLC
  • Ability to understand and document complex document-centric workflows and to conceptualize them in IT terms
  • Ability to self-start and work in pressured environment with deadlines
  • Good technical knowledge and skills
  • Experience with software testing
  • Excellent written and verbal communication skills
  • Proven decision making capabilities
  • Be personally well organized, presentable, and manage one’s own time effectively
Nice to Have:
 
  • Client facing experience
  • Certified BA qualification
  • Experience with Office-style applications e.g. ability to create macros, spreadsheet formulae etc.
  • Experience with Visio
  • Experience with databasee reporting tools
  • Experience of working with JIRA
  • Experience of working in an agile team

Propylon is an equal opportunities employer; positions are open to all suitably qualified candidates, regardless of gender, civil or family status, sexual orientation, religious belief, age, disability, race or membership of a minority community.