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Careers

Job Type

Permanent

Category

Early Years Operations

Location

All of Ireland

Role Requirements

Role Requirement 1
Operations Management

A flexible person who is able to handle a variety of key tasks and deliver across a wide spectrum of work in a timely manner.
Support the day-to-day operations of the Service Delivery Centre programmes and understand each function clearly.
Understand and assist in appraisals of AIM L1, 5 and 7 applications and be a Decision Maker.
Understand and support NDP Capital development and delivery.
Understand and support Appeals and Complaints - legislative and non- legislative programmes.
Develop and assist in Team Management of training, annual leave, Talentevo, development and project assignment, delivery, and feedback.
Support the management of reports, dashboards, and Monthly Business Reports.
Develop quality audit process for the Service Delivery Centre programmes and to assist the Service Delivery Hub Teams.
Manage the UAT and key delivery programme design for EYP programme transitions.
Liaison with Compliance and other functions on operations management issues and the development of a compliance framework.
Deliver all functions in a timely manner in line with appropriate policies and regulations.

Role Requirement 2
Appraisal and Decision Making

Deliver robust, efficient, quality assured appraisal and decision-making processes.
Manage the notification of change process ensuring all relevant changes are captured, recorded and processed appropriately.
Manage the review and appeal process in line with agreed procedures and timelines.
Ensure information management systems are updated so there is a clear record of decisions made and communications with key stakeholders.
Produce formal reports and analysis at appropriate stages of the application, appraisal and decision-making processes.
Manage organisations of concern working closely with colleagues in Early Years Operations, ensuring any recommendations made by the Thematic Risk Forum are actioned appropriately.

Role Requirement 3
Beneficiary/ Stakeholder Supports

To provide Service Excellence to our customers and colleagues by identifying and understanding their needs and expectations.
Establishing and managing key internal relationships particularly in relation to co working within the Early Years Operations Directorate,
Better Start and ICT to deliver effective, pro-active operation management.
Effective management of external stakeholder relationships and communications including DCEDIY HSE, CCCs, suppliers etc. to ensure effective programme management and delivery.
Develop beneficiary supports and information based on actual service delivery issues and resolutions.
Co-ordinate the implementation of any agreed programmes and to further build on existing ones.

Role Requirement 4
People Management

Ensure the team is fit for purpose in competency and practice; that staff are valued, motivated and developing as Pobal employees and as representatives of Pobal.
Ensure good individual and team management structures are in place to support performance/staff management and development.
Ensure that all staff adhere to standards and procedures.
Delegate work and ensure effective relationships in a team-working context.
Positively influence the team whilst maintaining momentum, motivation and resilience under pressure.
Develop and encourage collaborative relationships and effective communications across Directorate Units and with corresponding elements of other Pobal Directorates.
Ensure adherence to the highest standards of health and safety and to all internal policies and procedures which support the promotion of a positive environment for occupational safety, health and welfare.

Required Experience

3/4 years minimum operational experience working within a defined programme.
Experience of managing a team in a dynamic, fast paced environment.
Ideally would have experience of current early year’s programmes, early years’ service provision and early learning and care policy.
A proven customer service ethos with strong relationship building skills across business teams and external stakeholders.
Project experience covering requirement gathering and prioritisation, planning resource allocation.
Ability to work at differing levels of detail, both big picture concepts and complex detailed issues.
Highly Proficient in use of MS packages e.g. Word, Excel, Outlook, Project, PowerPoint; Microsoft Dynamics CRM; SharePoint applications and portals

Personal Attributes

Ability to develop professional relationships with customers and colleagues to achieve success.
A structured and organised approach with the ability to prioritise and manage their workload.
Demonstrate a flexible and adaptable approach to their work in fast paced demanding environment.
Experience of operating consistently in a changing environment at an optimal level
Approaches their work in a professional, friendly, and courteous manner.
Is confident and approachable while processing the ability to be assertive as required.
Enthusiastic, pragmatic, and motivated in their approach.

Qualifications

Personal application, critical thinking and presentational capacity as represented through a third level qualification to Level 8 or higher on the National Framework of Qualifications, or equivalent
Whilst experience and performance track record are key determinants, a relevant qualification in project management /service development and delivery is desirable.

Service Delivery Centre Co-Ordinator (COG3EY15)