Full-time

Not disclosed

JOB DESCRIPTION
    
Phlebotomy Manager - CNM II

            
Reference No: 07/003 (2018)


                            
 
QUALIFICATIONS

Each candidate must: 

  • Be registered in the general division of the Register of Nurses maintained by the Nursing and Midwifery Board of Ireland (NMBI), or be eligible for registration.
  • At least five years recent post-registration nurse experience working in an acute hospital setting.
  • Have the clinical management and administrative capacity to properly discharge the primary functions of the role.
  • Demonstrate evidence of continuing professional development at the appropriate level
  • Have excellent communication and interpersonal skills
  • Good competency with Information Technology, including proficiency in Word, Excel and Outlook.
  • Experience with Phlebotomy procedures desirable.

2.    Age Restrictions In Relation To Applications
Age restriction shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation (Miscellaneous Provisions) Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed applications for the office occurs.

3.    Health
A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the  office and be in a state of health as would indicate a reasonable prospect of ability to render regular and efficient service.

4.    Be of good character.

5.    Garda Vetting is sought for all employees and prospective employees of Tallaght Hospital.  Given the specialised nature of the services provided, your appointment will be subject to satisfactory Garda Vetting and re-vetting in circumstances where the Hospital deems it appropriate. The Hospital will then process the necessary documentation to endeavour to obtain satisfactory Garda clearance for you.  You are obliged to disclose previous and any criminal convictions acquired during the course of your employment.  Should the Hospital obtain information from the Garda Vetting Unit to indicate that your Garda clearance report is not satisfactory and / or if you have supplied the hospital with false or misleading information in relation to your Garda clearance status, the Hospital reserves the right to withdraw or terminate this contract in accordance with Tallaght Hospital Garda Vetting policy.
 
PARTICULARS OF OFFICE

1.    The appointment is whole-time, permanent and pensionable.
 
2.    Remuneration:
Remuneration is in accordance with the salary scale approved by the Department of Health. Current remuneration with effect from 1st January 2018 is: 

                                                €48,570 by x 9 increments to €57,421
    
3.    Pension arrangements and retirement age
There are three superannuation schemes currently in operation for staff in Tallaght Hospital:

(a)     Voluntary Hospital Superannuation Scheme (Non-New Entrant)  
(b)     Voluntary Hospital Superannuation Scheme (New Entrant)
(c)     Single Public Service Pension Scheme

Please read carefully the summary of the criteria for the three superannuation schemes below. This will assist you in identifying which scheme membership is applicable to your employment circumstances.

(a)    If you have been continually employed in the public service prior to the 1st April 2004 and you have not had a break in service of more than 26 weeks, you will be included in the Voluntary Hospital Superannuation Scheme (Non-New Entrant) with a Minimum Retirement Age of 60 and a Maximum Retirement Age of 65.

(b)    If you have been continually employed in the public service post the 1st April 2004 and you have not had a break in service of more than 26 weeks, you will be included in the Voluntary Hospital Superannuation Scheme (New Entrant) with a Minimum Retirement Age of 65. There is no Maximum Retirement Age.

(c)    If you have commenced employment in the public service as a new entrant or you are a former public servant, returning to the public service after a break of more than 26 weeks, you will be included in the Single Public Service Pension Scheme effective from the 1st January 2013 with a minimum retirement age of 66 (rising to 67 and 68 in line with state pension changes).  The maximum retirement age under this scheme will be age 70.

4.    Duties:
The Phlebotomy Manager will perform such duties as are outlined in this job description.

5.     Hours of work:
Normal working hours are 39 worked over 7 days. However you will be required to work the agreed roster/on call arrangements advised to you by your line manager.  Your contracted hours of work are liable to change to meet the requirements for extended day services in accordance with the terms of the Framework Agreement.

6.    Probation:
The successful candidate will be appointed initially for a probationary period of six months. During the probationary period progress or otherwise will be monitored and at the end of the probationary period the service will (a) be certified as satisfactory and confirmed in writing or (b) if not satisfactory, the probationary period may be extended by 3 months.

7.    Annual Leave:
Annual leave entitlement is 25 or 28 days pro rata depending on length of service, plus 9 Bank Holidays per annum as they occur. The annual leave year runs from 1st of April to 31st March each year.

8.      Sick Leave:
Payment of salary during illness will be in accordance with arrangements as approved from time to time by the Department of Health and Children.


9.     Termination of Office:
The employment may be terminated at any time by two months’ notice on either side except where circumstances are dictated by the Minimum Notice and Terms of Employment Act 1973/91. The Management’s right under this paragraph shall not be exercised save in circumstances where the Management is of the opinion that the holder of the office has failed to perform satisfactorily the duties of the post or has misconducted himself/herself in relation to the post or is otherwise unfit to hold the appointment.

Job Summary

The person chosen will, in co-operation with the Laboratory Management Team:

  • Maintain throughout the Hospital awareness of the primacy of the patient in relation to all Hospital activities.
  • Lead the development and implementation of a Phlebotomy Service that supports the clinical needs of our patients and is consistent with the mission, vision, values and strategic plan of the Hospital.
  • Lead in the development and training of all staff assigned to Phlebotomy.
  • Lead, support and monitor the implementation of operational processes to the standards of ‘best practice’, in order to optimise efficiency, patient safety and the use of resources.
  • Participate, support and lead, the implementation of the Laboratory Accreditation Programme to ISO 15189 and Minimum requirements for Haemovigilance and Traceability (AML-BB), as pertains to Phlebotomy. 
  • Promote and actively participate with continuing education and research activities consistent with the position.
  • Promote open communications throughout the Hospital.
  • Demonstrate behaviour consistent with the Values of the Hospital
  • Participate as required on laboratory working groups (e.g. Quality, ICT, Health & Safety, Equipment, process analysis, service analysis)
  • In accordance with your position as Phlebotomy Manager, lead and participate with on-going professional development, both through formal courses and recognised CPD/CE programmes. 
  • Support and deliver training in phlebotomy as required by national certificates and diplomas in phlebotomy practice. 
  • Ensure staff participation in training programmes as required by the hospital (fire training, manual handling, hand hygiene, CPR, etc). 
  • Maintain, with the Laboratory Manager/Chief Medical Scientist, on-going planning and development to support the continuous improvement of services to patients provided by the phlebotomy department.
  • Set annual Quality Objectives and goals with the Laboratory Manager/Chief Medical Scientist
  • Report directly to the Laboratory Manager/Chief Medical Scientist.
  • Be accountable to the Clinical Director of Diagnostics, and to the Director of Nursing with regard to professional nursing practice.  

Specific Responsibilities

Management

The person chosen will, in co-operation with the Laboratory Manager/Chief Medical Scientist and Laboratory Management Team:

  • Lead and co-ordinate the work of the Phlebotomy team, allocating staff according to patient needs and applying maximum delegation compatible with safety.
  • Ensure that workload schedules and work programmes are created to provide for the most effective and efficient deployment of staff and resources. 
  • Lead changes in work practices, procedures, techniques or technologies having regard to developments in the field of Phlebotomy and in accordance with agreed core standards and best practice.
  • Introduce and maintain systems for determining, with referring clinicians, the volume and mix of cases that can be accepted from their speciality consistent with core standards and service agreements including Quality Management Systems.
  • Supervise, in co-operation with the Supplies Department and the Laboratory, the procurement, custody and agreed stock level of all materials held in the Department, and the delegation of these duties to appropriate staff. Ensure that staff are trained as appropriate in the use of systems for procurement and stock management. Lead and participate in the evaluation and introduction of new devices and systems relevant to phlebotomy. 
  • Identify defects in supplies and equipment. Receive and record details concerning mishaps and complaints, investigate the circumstances with appropriate staff and report findings through the hospital risk management function as required.
  • Facilitate the arrangements necessary and participate where appropriate, in education and training of other Hospital staff, both at undergraduate and post-graduate level, as the need arises.
  • Facilitate visitors to the department.
  • Attend meetings as required by Laboratory Management and keep staff briefed on developments in the Hospital.
  • Establish and maintain close, collegiate working arrangements with all clinical departments that/may avail of phlebotomy services. In particular, routine scheduled service review is to be established and maintained with the anticoagulant department, day wards and OPD.
  • Establish communications with non-clinical departments (i.e. security, contract cleaning, linen, portering, supplies, ICT, telephony and technical services) to ensure that the services to the department are provided to the highest possible standards which will ensure economical utilisation of such services.
  • Contribute to the development of strategic and operational plans for the Phlebotomy Department services including outreach and community-based delivery.
  • Maintain the highest standards in regards to patient identification issues and ensure that the work of all clinical staff in relation to this is carried out to the highest standard. Liaise as appropriate with department ‘ leads’ in respect of process improvement and education in this regard.
  • Develop with the Laboratory Management Team, procedures to be followed in preventing and managing accidents occurring in the Directorate area.
  • Co-ordinate and carry out the Major Emergency Plan according to Laboratory Medicine policy for isolated incidents or multiple traumas.
  • Ensure appropriate compliance with international and national guidelines and standards for the provision of Phlebotomy Services and actively participate in internal and external quality control and quality assurance

Financial
In cooperation with the Laboratory Manager/Chief Medical Scientist and Laboratory Management Team, and in consultation with the Finance Department (as appropriate), participate in the:

  • Management of the Phlebotomy budget ensuring most effective use of available resources
  • Control of expenditure within agreed limits and in compliance with the Hospitals’ financial plane
  • Preparation of service plan & budget estimates including a planned programme for replacing capital equipment.
  • Provision of appropriate statistical and management information as needed.
  • Production of the annual Phlebotomy Department report and participation in the AMR.  


Staff Management
In cooperation with the Laboratory Manager/Chief Medical Scientist, and in consultation with the Human Resources Department as appropriate:

  • Lead, by example, a professional, punctual and dedicated team. Promote a high level of staff morale, encouraging team development and job satisfaction among phlebotomists, multidisciplinary and support staff within the practice area.
  • Ensure that staffing levels and skill mix are appropriate and within the resource allocation.
  • Recruit, select and train staff in cooperation with Laboratory Manager/Chief Medical Scientist & with the advice and support from Human Resources.
  • Monitor sick leave and attendance, and implement the sick leave regulations in consultation with the Laboratory Manager/Chief Medical Scientist and the Human Resources Manager.
  • Create and promote open communications, healthy working relationships and stimulate initiative among the Phlebotomy team.
  • Motivate team members, by agreeing goals and objectives, through performance review.
  • Maintain team work and, only when necessary, take action in accordance with the Hospital’s disciplinary policy. Handle staff complaints, grievances and disciplinary matters in a sensitive, caring fashion & in accordance with hospital policy, reporting to Laboratory Manager/Chief Medical Scientist as necessary on serious or unresolved issues.

Information Technology

In cooperation with and the Laboratory Management Team, and in consultation with the ICT Department:

  • Ensure that the Phlebotomy team makes the most effective and efficient use of developments in information technology for patient care, service automation and administrative support in a manner that integrates well with systems throughout the organisation.
  • Develop and implement queuing solutions for services using ICT technology
  • Collect, interpret and present data and information on Phlebotomy activities, staffing and expenditure.

Data Management

  • Ensure compliance with the obligations required by the Data Protection Act 1988 & 2003.


Health and Safety

  • Ensure the compliance of yourself and all your staff with the Safety, Health and Welfare at Work Act, 2005.
  • Comply and enact Health and Safety responsibilities as outlined in Hospital policies, protocols and procedures relevant to your area.
  • Prepare risk assessments and departmental safety statements as required
  • Assist and co-operate with the Laboratory Management Team in developing procedures to be   followed in preventing and managing accidents occurring in the Phlebotomy area.
  • Ensure that all your staff are advised of hygiene awareness.
  • Act as a role model and actively promote infection control and prevention.


Hygiene/Infection Control 

  • Ensure that all your staff are advised of their responsibility for Hygiene awareness.  Hygiene is defined as “The practice that serves to keep people and environments clean and prevent infection.
  • Act as a role model and actively promote infection control and prevention and ensure that staff in your area familiarise themselves with the hospital infection control policies and guidelines as outlined in the Infection Control Manual.
  • Ensure that staff in your area are aware that they work in an area where there is potential for transmission of infection.
  • Ensure that all your staff are advised that they have a responsibility to prevent the transmission of infection particularly in relation to hand hygiene.

Ethics

  • Be aware of and meet the ethical considerations detailed in ISO 15189(2012 clause 4.1.1.3)

    
Quality, Safety and Risk Management

In co-operation with the Laboratory Management Team, participate in:

  • Support the delivery of the Quality, Safety and Risk Management Programme, including the appropriate identification and management of risks and incidents throughout the hospital


Confidentiality

  • You will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality.  To this end, you will not discuss workings of the Hospital or its patients or disclose any information of a confidential nature except as required doing so in the course of your work. No records, documents or property of the Hospital may be removed from the premises of the Hospital without prior authorisation. You must return to the Hospital upon request and, in any event, upon the termination of your employment, all documents or other property of the Hospital which are in your possession or under your control.

Development of Hospital Groups

  • The Hospital Structure is currently under review and therefore, reporting relationships may change. The development of Hospital Groups may require the post-holder to adopt a different reporting relationship and additional accountabilities.  Full consultation will take place in advance of any such change.


NOTE:    The extent and speed of change in the delivery of health care is such that adaptability is essential at this level of appointment.  The incumbent will be required to maintain, enhance and develop their knowledge, skills and aptitudes necessary to respond to a changing situation. The Job Description must be regarded as an outline of the major areas of accountability at the present time, which will be reviewed and assessed on an on-going basis.


GENERAL

Applications can be submitted ‘on-line’ at www.tallaghthospital.ie by completing the application form and attaching your CV. 

Candidates should be aware that, when applying for a post through the 'On-Line' Application System (Candidate Manager) they will receive an automated replying acknowledging receipt of their application.  Should you for any reason, not receive this automated acknowledgement, you should notify the Human Resources Department, before the closing date, otherwise your application will not be considered.

Closing Date: Close of Business on 20th July 2018

Shortlisting will be done based on CV submission matching the above requirements. 

Interviews will be scheduled for week commencing 12th August 2018.

Informal enquiries to:

Ms Ursula Fox, Laboratory Manager/Chief Medical Scientist, Laboratory Directorate telephone (01) 4143905 or email ursula.fox@amnch.ie

All candidates should note that, in order to maintain a timely process, the closing date and time for receipt of applications will be strictly adhered to