Not disclosed



ICT Infrastructure Technician

Grade V

Reference No. 07.005 (2018)




The ICT Infrastructure Technician candidates must have:

  • A minimum of 5 years’ experience in service desk / similar environment.
  • Windows 10, 7 & XP Installation and support experience in business environment.
  • Active Directory User Administration.
  • Printer support in a networked environment.


The ICT Infrastructure Technician candidates will ideally:

  • Have working knowledge of at least 4 of the following:
  • Prior Experience Working in a Hospital Environment.
  • Windows Server 2008 & 2012
  • Microsoft Exchange 2010
  • Microsoft SQL 2005, 2008, 2012, 2014
  • Microsoft System Centre (Operations or Configuration Manager)
  • Network IP protocol, DHCP & DNS Services
  • Citrix XenApp / XenDesktop
  • Websense, TMG & ISA Server
  • Security Tools:  Anti-Virus, Anti-Malware, Disk Encryption Certificate Services, Remote Access

2.       Age Restrictions In Relation To Applications

Age restriction shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation (Miscellaneous Provisions) Act, 2004). A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed applications for the office occurs.

3.       Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the  office and be in a state of health as would indicate a reasonable prospect of ability to render regular and efficient service.

4.       Be of good character.

5.      Garda Vetting is sought for all employees and prospective employees of Tallaght Hospital.  Given the specialised nature of the services provided, your appointment will be subject to satisfactory Garda Vetting and re-vetting in circumstances where the Hospital deems it appropriate. The Hospital will then process the necessary documentation to endeavour to obtain satisfactory Garda clearance for you.  You are obliged to disclose previous and any criminal convictions acquired during the course of your employment.  Should the Hospital obtain information from the Garda Vetting Unit to indicate that your Garda clearance report is not satisfactory and / or if you have supplied the hospital with false or misleading information in relation to your Garda clearance status, the Hospital reserves the right to withdraw or terminate this contract in accordance with Tallaght Hospital Garda Vetting policy



1.       A panel for future vacancies will be created for full-time/part-time permanent positions.

2.       Remuneration:

Remuneration is in accordance with the salary scale approved by the Department of Health & Children. Current remuneration with effect from 1st January 2018:

41,621 by 7 increments to 49,991 including 1 LSI


3.       Pension arrangements and retirement age

There are three superannuation schemes currently in operation for staff in Tallaght Hospital:


(a)      Voluntary Hospital Superannuation Scheme (Non-New Entrant) 

(b)      Voluntary Hospital Superannuation Scheme (New Entrant)

(c)      Single Public Service Pension Scheme


Please read carefully the summary of the criteria for the three superannuation schemes below. This will assist you in identifying which scheme membership is applicable to your employment circumstances.


(a)      If you have been continually employed in the public service prior to the 1st April 2004 and you have not had a break in service of more than 26 weeks, you will be included in the Voluntary Hospital Superannuation Scheme (Non-New Entrant) with a Minimum Retirement Age of 60 and a Maximum Retirement Age of 65.


(b)      If you have been continually employed in the public service post the 1st April 2004 and you have not had a break in service of more than 26 weeks, you will be included in the Voluntary Hospital Superannuation Scheme (New Entrant) with a Minimum Retirement Age of 65. There is no Maximum Retirement Age.


(c)      If you have commenced employment in the public service as a new entrant or you are a former public servant, returning to the public service after a break of more than 26 weeks, you will be included in the Single Public Service Pension Scheme effective from the 1st January 2013 with a minimum retirement age of 66 (rising to 67 and 68 in line with state pension changes).  The maximum retirement age under this scheme will be age 70.

4.       Duties:

The ICT Infrastructure Technician will perform such duties as are outlined in this job description.

5.       Hours of work:

Normal working hours are 37 worked over 5 days. Your contracted hours of work are liable to change between the hours of 8 am to 8 pm over 7 days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement. 

6.       Probation:

The successful candidate will be appointed initially for a probationary period of 6 months. During the probationary period progress or otherwise will be monitored and at the end of the probationary period the service will (a) be certified as satisfactory and confirmed in writing or if not satisfactory, the probationary period may be extended by 3 months.

7.       Annual Leave:

The annual leave entitlement is 28 working days per year. The leave year runs from 1st April to the 31st of March each year.


8.       Sick Leave:

Payment of salary during illness will be in accordance with arrangements as approved from time to time by the Department of Health and Children.

9.       Termination of Office:

The employment may be terminated at any time by one months’ notice on either side except where circumstances are dictated by the Minimum Notice and Terms of Employment Act 1973/91. The Management’s right under this paragraph shall not be exercised save in circumstances where the Management is of the opinion that the holder of the office has failed to perform satisfactorily the duties of the post or has misconducted himself/herself in relation to the post or is otherwise unfit to hold the appointment.


The person chosen will:

  • Maintain throughout the Hospital awareness of the primacy of the patient in relation to all Hospital activities.
  • Actively participate in and promote continuing education and research activities consistent with the position.
  • Promote open communications throughout the Hospital.
  • Demonstrate behaviour consistent with the Values of the Hospital.
  • Report to the Senior ICT Infrastructure Technician.


The post holder will be part of the ICT Infrastructure Services Team with responsibility for managing the Server, Storage and Backup systems.  The post holder will be required to demonstrate excellent organisational and administrative skills, have strong problem solving skills and be customer focused.  Ability to communicate with all levels of staff in a confident and sensitive manner, verbally and in writing. Maintain good working relationships both internally within the Hospital, across the directorate and externally with all vendors, business partners, etc.

The successful candidate will:

The Post Holder will be responsible for:

  • Monitor System Performance, configuration, maintenance and repair to ensure optimal performance and availability for all ICT infrastructure, systems and key processes
  • Participate in ICT Infrastructure Services Projects as required
  • Provide backup and support for ICT peers as requested.
  • Assist in maintaining ICT documentation
  • Ensure operational reliability of ICT server, storage and backup infrastructure
  • Comply with change control procedure for the IIS SSB environment
  • Assist in the management the data centre environment including hardware, software, air conditioning, UPS, fire suppression
  • Provide direction and support to colleagues as required
  • Assist in problem solving efforts, often involving outside vendors and other support personnel
  • Maintain and update ICT policies, procedures and guidelines as required.
  • Ensure ICT IIS SSB policies and procedures are followed
  • Verify completion of scheduled jobs such as backups
  • Test recovery of systems in accordance with ICT PPG’s
  • Perform monthly performance reporting as required
  • Carry out planned preventative tasks as required
  • Participate in ICT on call
  • Provide 2nd line support
  • Provide cross cover for other IIS team members as required

Information Technology & data

  • Make the most effective and efficient use of developments in information technology for both patient care and administrative support in a manner which integrates well with systems throughout the organisation.
  • Collect, interpret and present data and information on the Department’s activities, staffing and expenditure, as required.

Health & Safety

  • All employees must comply with the Safety, Health and Welfare at Work Act, 2005.
  • Comply with relevant Health and Safety responsibilities as outlined in Hospital Polices, Protocols and Procedures relevant to your area.
  • Take reasonable care to protect your own safety, health and welfare and that of any other person who may be affected by your acts or omissions at work.

Hygiene / Infection prevention and control 

  • All employees have responsibility for Hygiene awareness.  Hygiene is defined as “The practice that serves to keep people and environments clean and prevent infection.”
  • All employees also have a responsibility under their terms of employment to prevent transmission of infection and to follow the hospital infection control policies and guidelines as outlined in the Infection Control Manual.
  • All employees must be aware that they work in an area where there is potential for transmission of infection.
  • All employees have a responsibility to follow hand hygiene guidelines as this is the single most important intervention to prevent the transmission of infection

Quality, safety and risk management

Support the delivery of the Quality, Safety and Risk Management Programme, including the appropriate identification and management of risks and incidents throughout the hospital.



You will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality.  To this end, you will not discuss workings of the Hospital or its patients or disclose any information of a confidential nature except as required to do so in the course of your work. No records, documents or property of the Hospital may be removed from the premises of the Hospital without prior authorisation. You must return to the Hospital upon request and, in any event, upon the termination of your employment, all documents or other property of the Hospital which are in your possession or under your control.

Data Management

Ensure compliance with the obligations required by the Data Protection Act 2003.

Development of Hospital Groups

The Hospital Structure is currently under review and therefore, reporting relationships may change. The development of Hospital Groups may require the post-holder to adopt a different reporting relationship and additional accountabilities.  Full consultation will take place in advance of any such change.


NOTE: The extent and speed of change in the delivery of health care is such that adaptability is essential at this level of appointment.  The incumbent will be required to maintain, enhance and develop their knowledge, skills and aptitudes necessary to respond to a changing situation. The Job Description must be regarded as an outline of the major areas of accountability at the present time, which will be reviewed and assessed on an on-going basis


Applications can be submitted ‘on-line’ at by completing the application form and attaching your CV.

Candidates should be aware that, when applying for a post through the 'On-Line' Application System (Candidate Manager) they will receive an automated replying acknowledging receipt of their application.  Should you for any reason, not receive this automated acknowledgement, you should notify the Human Resources Department, before the closing date, otherwise your application will not be considered.


Closing Date: Close of business on Thursday 19th h July 2018


Informal enquiries to Mr. Ricky McKenna, ICT Infrastructure Services Manager telephone (01) 414 2756 or email


All candidates should note that, in order to maintain a timely process, the closing

Date and time for receipt of applications will be strictly adhered to