Permanent


Job Title:                                            Senior ICT Infrastructure Technician, Grade VII
Reference No:                                   07.035 (2022)
Department / Directorate:             ICT Directorate
Reports to:                                         ICT Infrastructure Services Manager or Deputy

Tallaght University Hospital (TUH) is an exciting and dynamic place to work. The team at the Hospital are in the midst of implementing a new hospital strategy that has already delivered on the opening of a new renal unit, day surgery centre, step down facility in the community and the start of building works on a new ICU extension. It is an exciting time to join the TUH team and one of Ireland’s main teaching hospitals with so many plans to enhance patient care. The Hospital believes in investing in their team and offers excellent education and research opportunities.

TUH is one of Ireland’s largest acute teaching hospitals, adult, psychiatric and age-related healthcare on one site. The Hospital has 450 adult beds with over 3,500 people on staff and more than 50 different nationalities represented. The Hospital is a provider of local, regional and national specialties. It is also a national urology centre, the second largest provider of dialysis services in the country, a regional orthopaedic trauma centre and a designated trauma unit.

TUH is one of the two main academic teaching hospitals of Trinity College Dublin - specialising in the training and professional development of staff in areas such as medicine nursing, health and social care professionals, emergency medicine and surgery, amongst many others. TUH is part of the Dublin Midlands Hospital Group which serves a population of over 1.2 million across seven counties. 

TUH Vision and Values
The vision of the Hospital is “People Caring for People to Live Better Lives” through excellent health outcomes supported by evidenced based practice, positive patient and staff experience in an empowering and caring environment. A culture of innovation and quality improvement in everything we do.
Our TUH CARE values – for patients, their families, our community and staff are:
  • Collaborate – together and with our academic and care partners
  • Achieve – our goals, positive outcomes and wellbeing
  • Respect – for patients, each other and our environment
  • Equity – for patients and staff
At TUH we view our staff as our most valuable asset and every member of the Team is valued equally.  We recognise that a skilled, satisfied and motivated workforce is a prerequisite to high quality care.

A full overview of TUH is available on www.tuh.ie/about us

Purpose of the role: 
The Grade VII will develop effective and credible working relationships within the directorates and departments across the hospital that positively influence patient and staff experience. The Grade VII will work under the direction and control of the Clinical and Operational Managers.

Overview of role:
Key Duties and Responsibilities
  • Monitor and Manage ICT Network and Security performance, configuration, maintenance and repair to ensure optimal performance and availability for all ICT infrastructure, systems and key processes
  • Manage and supervise the day to day operations of the IIS Network & Security Team
  • Manage and participate in ICT Projects as required
  • Manage change control procedure for the IIS Network & Security environment
  • Ensure ICT documentation and records are created and maintained
  • Provide backup and support for ICT peers as requested.
  • Manage operational reliability of ICT network and security environment
  • Contribute and input to ICT infrastructure design
  • Provide direction and support to colleagues as required
  • Lead problem solving efforts, often involving outside vendors and other support personnel
  • Maintain and update ICT policies, procedures and guidelines as required.
  • Ensure ICT IIS network & security policies and procedures are followed
  • Test recovery of network and security environment in accordance with ICT PPG’s
  • Perform monthly performance reporting as required
  • Manage and carry out planned preventative tasks for IIS network & security Team
  • Participate in the ICT on call
  • Provide 2nd and 3rd line support
  • Provide cross cover for other IIS team members as required
  • Deputise for ICT Infrastructure Services Manager when required.
  • Promote a culture of dignity, respect and fairness and seek to eliminate all forms of discrimination
  • Establishing and maintaining effective working relationships with other departments and directorates
  • Continuously monitoring existing procedures to ensure they comply with best practice and the development of new/improved procedures where appropriate
  • Project Management as required
  • Use all technology and equipment assigned and complete all essential training successfully
  • To undertake any other duties of a similar level and responsibilities as may be required from time to time

Qualifications & Experience required
Must have:
  • 3rd Level qualification or relevant vendor certifications.
  • Minimum of 5 years’ experience in a similar role.
  • Proven hands-on network engineering experience including:
    • Managing / Deploying Network LAN, WLAN and WAN in 500 plus user organisation.
    • Have a deep understanding of networking protocols / specifications (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)  
    • Experience using network monitoring and diagnostic tools (e.g. HP IMC, Cisco Prime, Netflow, Wireshark)  
  • Have working knowledge of any 3 of the following:
    • HP Switches
    • Aruba Switches
    • Aruba Wi-Fi Controllers
    • Cisco Nexus Switches
    • Cisco Wi-Fi Controllers
    • CheckPoint Firewalls
    • Netscaller Load Balancers
    • Fluent command and understanding of the English language to include spoken and written word.
Desirable:
  • Prince2 or PMI certified
  • Experience in similar hospital environment.
  • Knowledge of VMWare VSphere and VMWare NSX
  • Knowledge of VXLan
  • Experience in the Health Sector environment 

Reward & Recognition
  • Remuneration is in accordance with the Department of Health Consolidated Salary Scales, grade code 0582
  • The appointment is whole time, permanent and pensionable
  • The annual leave entitlement is 30 working days per year. The leave year runs from 1st April to the 31st of March each year
  • Normal working hours are 35 worked over 5 days. Your contracted hours of work are liable to change between the hours of 8 am to 8 pm over 7 days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement



Application process
Applications can be submitted ‘on-line’ at www.tuh.ie/careers by completing the application form and attaching your CV.  Candidates should be aware that, when applying for a post through the 'On-Line' Application System (Candidate Manager) they will receive an automated replying acknowledging receipt of their application.  Should you for any reason, not receive this automated acknowledgement, you should notify the Human Resources Department, before the closing date, otherwise your application will not be considered.
All candidates should note that, in order to maintain a timely process, the closing date and time for receipt of applications will be strictly adhered to.

Informal Enquiries to:                       Mr Ricky McKenna, ICT Infrastructure Services Manager - Telephone (01) 414  2949  or ricky.mckenna@tuh.ie
Closing Date:                                      Before close of business on:  24th August 2022

TUH Core Competencies:
Core Area Competency Level
Managing the service Quality & Safety of Service 4
Managing the service Delivery of Results 4
Managing Change Problem Solving & Decision Making 4
Managing Change Communications & Influencing 4
Managing Yourself Team player 4
Managing Yourself Planning and Organising 4
Managing People People Management 4
Managing People Leadership 4

Please go to www.tuh/careers for details of the core competencies