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Full-time

Ticketing & Membership

Contact Centre Advisor
 
Ticketing & Membership Services – Contact Centre
 
The Company
With over a hundred years of heritage, Manchester United is one of the all-time greats in the world of football. Over the decades, we have built on our strong football tradition which has enabled us to go from strength to strength. Whilst we have topped numerous competitions, our fan base has grown globally with over 659 million fans across the world from Hong Kong to Havana and from Singapore to South Africa.
 
The Role
The main responsibilities will include dealing with inbound and outbound sales/enquiries for Home and Away Match tickets, Season tickets, Official Membership, Car parking and other products/services.  You will also be expected to recognise and maximise sales opportunities by upselling all product lines.
The successful candidate will be required to assist supporters with Matchday sales and enquiries whilst working on the Ticketing & Memberships Service counter.
They will also be required to interact with the Club delivering the highest standard of professionalism and accuracy, and in line with departmental guidelines through all forms of contact such as; Telephony, Emails and Face to Face.
 
What we’re looking for
Successful candidates will need to demonstrate a track record of achieving sales in a target-driven environment along with a passion for delivering excellent Customer Service.  Although full training on our ticketing and telephony applications will be provided, previous contact centre experience would be highly desirable and practical knowledge of Microsoft Office or similar packages would be a distinct advantage.
Strong communication skills, a professional telephone manner and the ability to establish and maintain good working relationships are all essential attributes.
 
Benefits package
  • Membership of the Group Pension Scheme
  • Life Assurance
  • Up to 25 days Annual leave
  • Occupational Sickness Scheme
  • Salary Sacrifice Childcare Vouchers
  • Free Onsite Gym
  • Fully subsidised lunch in the Staff Restaurant
  • Free Onsite parking
  • Corporate benefits and discounts with Adidas, Thomas Cook, Megastore, MUTV amongst others.
  • Summer and Christmas staff parties
 
Hours of Work
Located within the grounds of Old Trafford the contact centre is open 364 days a year and our standard opening hours cover 8am to 8pm, Monday to Friday, 9am - 5pm on Saturdays, Sundays and Bank Holidays.  You will be required to work 35 hours per week plus match days on a flexible shift rota, as well as other events that may fall outside of your regular shift pattern.
 
Customer Service
Identify and meet the needs of colleagues and our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service.
Recognise potential complaint situations and make effective steps to avoid and / or resolve these situations.
 
Self Development
To undertake any necessary internal or external training sessions in accordance with the Company’s Performance and Development Review Policy and to take personal responsibility to seek opportunities to develop yourself and to realise your own potential.
To assist with the provision of the training and development of colleagues as required.
 
Team Work
Ensure effective communication within your work team and actively offer support and guidance as necessary.
 
Security / Stock Control
Ensure compliance with all of the Company’s security, stock control, loss prevention and key holder procedures.
 
Equal Opportunities and Harassment
Ensure understanding, awareness and compliance with the Company’s Equal Opportunities and Harassment Policies.
 
This document is a guide only.  The employee must undertake any other duties as may be reasonably assigned by the Contact Centre Team Leader from time to time.
 
Manchester United Limited is an Equal Opportunities Employer and recognises the importance of safeguarding children and vulnerable adults in our work place.
 
 

Premier League