Permanent

Business / Commerce

Ireland

EirGrid Group is responsible for the safe, secure and reliable supply of electricity – now and in the future.  We have a pivotal role in the economies of Ireland and Northern Ireland, supporting competition in energy, promoting economic growth, facilitating renewable energy and providing essential services. The Group develops, manages and operates the electricity transmission grid through EirGrid in Ireland and SONI (System Operator Northern Ireland) in Northern Ireland. 

The transmission grid brings power from where it is generated to where it is needed to supply industries and businesses that use large amounts of electricity.  The grid also powers the distribution network, which supplies electricity for everyday use in homes and businesses across the Island. We operate the SEM (Single Electricity Market) which is the wholesale electricity market on the Island of Ireland and we own and operate the East West Interconnector, a high voltage link between Ireland and Great Britain.   We see ourselves at the forefront of innovations in the industry, transitioning towards a low-carbon, technology enabled smart future. 


The Controller plays a key role in supporting the full range of work within the Market Team including working closely with service providers to operate and verify the results from the various wholesale markets.   Each of the business areas has specific obligations that need to be completed within pre-determined timelines which may involve team members working on shift rota arrangements.  Our deadlines can be daily, weekly, monthly and as a result the Controllers need to work together to ensure the appropriate support and backup is available within this fast paced environment.  

The individual will be responsible for a selection of the following day to day controller activities :
  • Monitoring the daily execution of market IT system processes, including the provision of input data and parameter setting
  • Trouble shooting of failed processes or unexpected outcomes. Escalation of unresolved issues to relevant team lead
  • Resolution and execution of any fall back procedures in case of system failure
  • Coordination and execution of Settlement processing activities
  • Delivering credit risk assessments
  • Supporting user acceptance testing of system releases
  • Executing funds transfer procedures
  • Registration and operational customer service
  • Executing capacity market qualification procedures
  • Executing energy and capacity auction processes
  • Administration of formal queries and disputes process
  • Engaging with customers over various communication channels (internal and external) 
A comprehensive training programme is provided. 

Role Description:
The Market Operator will accurately execute the assigned activities within the required timelines escalating issues in a timely fashion as necessary.

Key Responsibilities:
  • Provide operational input and monitoring of key market activities such as auctions and production of settlement documents
  • Monitoring and analysis of market data and resolution of operational issues
  • Operates business processes within their designated area, in consultation with the senior controller
  • Works within defined guidelines and supervision, resolves simple issues and escalates complex issues in line with processes
  • Ensures compliance with procedures and relevant codes, raises deviations to senior team members
  • Provides first level support to resolve queries from internal or external customers 
  • Actively builds knowledge and experience of business processes within their team
  • Supporting ongoing service changes and improvements, including process improvement and training activities
  • Resolves queries and issues within clearly defined processes from internal or external customers
  • Communication and coordination of market events and following back-up procedures in a timely and accurate way
  • Engaging with internal and external stakeholders that support operation processes
Knowledge, skills and experience required:
  • Typically 12 months experience in a financial administrative role
  • Strong numerical and analytical ability
  • Strong attention to detail and quality orientation
  • Ability to communicate effectively in a business environment with a track record of establishing and maintaining effective relationships
  • Ability to organise own work to meet deadlines
  • Ability to work effectively within a team environment with a flexible approach
  • Good working knowledge of MS Office and file management systems e.g. SharePoint
 If you believe you have the skills and experience to take up this position, please upload your application (CV and Cover Letter).
 
EIRGRID IS AN EQUAL OPPORTUNITIES EMPLOYER