Reception and Facilities Officer (OCO-RFO24)

The Ombudsman for Children Office (OCO) | Reception and Facilities Officer

The OCO is seeking to recruit a Reception & Facilities Officer who will work with the Corporate Services team to manage reception, provide front of house duties, and to support facilities management for the office. The successful candidate will be a member of the OCO Corporate Services Unit, will report to the HR & Facilities Manager and will work closely with the Corporate Services in a variety of projects across their remit.

This role will be based at our Offices in Dublin 1. This role does not suit remote working due to the nature of the work.

Key Responsibilities
This role will manage reception and phone calls, provide front of house services (reception) and support in facilities management.

Reception/Front of house

• Answer and disseminate incoming phone calls to the mainline;
• Greet and welcome guests as they arrive at the OCO;
• Manage and disseminate emails into the main email inbox for the public contacting the OCO;

The Running of the Office

• Maintain stock levels of office supplies, such as stationery, cleaning supplies, milk,tea/coffee, etc and manage the relationship with those suppliers
• Be the main point of contact with the building maintenance company and front desk security;
• Support the implementation of projects in relation to facilities, such as a refurbishment;
• Manage the room bookings process for the use of our open spaces for external organisations that deal with children and young people
• Monitor room bookings internally to help with the smooth running of the Office;
• Check deliveries to delivery documents if relevant unit staff are not available. Pass dockets to finance;
• Manage the taxi account and pass documentation to finance;
• Manage the petty cash box, credit and debit card when required and pass on the appropriate documentation to finance;
• Support in the setting up of a new front of house system to streamline contact with the Office

Office Administration

• Perform other clerical receptionist duties that may come up;
• Provide cover for the Private Secretary to the Ombudsman when required.

Essential Requirements

• A qualification of at least level 4/5 (Leaving Cert) of the National Framework of Qualifications;

And

• A minimum of 2-3 years’ relevant experience as a receptionist, front house representative or similar support services role. 

Or

• A minimum of 4-5 years’ relevant experience as a receptionist, front house representative or similar support services role (in lieu of qualification).

How to Apply
To apply, candidates must submit an Application Form via the online application portal.

All candidates should visit www.ocojobs.com to download the Application Form (Word Document).

To upload your Application Form, please click 'Apply Now'. 

Closing Date
Your application must be submitted on the online application portal before 12 noon exactly, Friday, 03 May 2024.
Applications will not be accepted after this time.