London

Are you looking to develop a career in within one of the world’s largest Research Organisations?

We are recruiting for an Associate Director to join our growing Customer Experience research team.  We work for leading global businesses on programmes to improve the experiences they deliver to their customers.  We also specialise in employee research – looking at Employee Experience, CX-EX alignment and using employee insight to define and evolve organisational culture.

Customer and Employee Experience is a dynamic and expanding field that has been revolutionised by technology and analytics in recent years while also requiring strong insight and consultancy skills to get behind the ‘So What’.  It goes to the heart of some of the major challenges and drivers of business success today.

The role:

As an Associate Director your role will be focused on building strong client relationships and meeting clients’ needs for business relevant insights. Working in a growing team, you will have the opportunity to get close to some the world’s leading businesses.  Financial services, automotive, retail and outsourced support services are particularly interesting sectors for us at the moment

What will I be doing?
  • You will support the team of Directors in the implementation of the team strategy, generating new business, writing client proposals, being a key member of speculative client meetings and pitches, plus you will oversee the delivery of fantastic projects.
  • We have a centralised project management team, you will be less involved in the day-to-day operational management of projects, but instead allowed to focus on the design, analysis and implementation of the research. Insightful reporting will be a key element of the job and you will often working alongside graphic designers to create impactful client outputs.
  • Projects will be mixed, including both ad hoc and tracking projects, and will centre on the understanding, measurement, modelling and management of customer relationships
  • You will also work alongside other specialists in the Customer Experience division, particularly in the field of text mining, statistical analysis, and activation of research.  Furthermore you will support at workshops with client stakeholders to ensure the research is aligned to their needs and that action is driven off the back of the findings.
  • There are many opportunities to get involved in workstreams that suit your individual skills and interest, or which help to make the division famous. As examples these could be around the trial of new innovative research techniques, marketing activity, speaking at conferences, best practice quality processes or staff welfare.
  • You will coach and develop the skills of junior members of the team, overseeing the quality of work of executives allocated to your accounts
 
What do I need to bring with me?
 
  • Proven quantitative experience with a solid background in writing proposals, running research projects, and delivering impactful presentations.
  • A keen interest to work in the field of customer and employee experience research.  Experience and expertise in conducting employee research projects is ideal, but not essential.
  • Ability to nurture client relationships, demonstrating a genuine interest in clients and their business issues.
  • Experience and confidence in designing, planning and facilitating research projects.
  • Confidence and track record in juggling multiple client needs.
  • A willingness and interest in developing marketing materials and thought leadership to raise our profile with clients and prospects and elevate our offer.
  • Self motivation and a role model who is easy to work with and has time for others.
 
About us:

We are one of the world’s largest research companies and currently the only one primarily managed by researchers. With offices in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts globally with local knowledge to deliver top-quality research.

Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency. We have more bright, friendly, hard-working and enthusiastic people, from more backgrounds, with more interests, skills and experiences to learn from. Our values are based on our diverse cultural backgrounds, helping us to be responsive, client-focused and flexible.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We understand the importance of choice and offer a blended work environment, office and work from home. We also realise you may have commitments outside of work and will consider all flexible working applications - please highlight what you are looking for when you make your application.

If this is what
you are looking for from your next role, we look forward to hearing from you!