Oxford

Are you looking to develop a career in one of the world’s largest Research Organisations?

The UK Mystery Shopping team operates as one of the business streams within Ipsos MORI. Ipsos are the global leader in Mystery Shopping and the UK is the 3rd largest market in terms of contribution.  The team is made up of talented Mystery Shopping professionals ranging from Graduates to Research Directors. 

The role….

The UK Mystery Shopping team operates as one of the business streams within Ipsos MORI. Ipsos are the global leader in Mystery Shopping and the UK is the 3rd largest market in terms of contribution.  The team is made up of over 30 talented Mystery Shopping professionals ranging from Graduates to Research Directors. 
You will be given responsibility early on in your Ipsos career and with support and training from your direct team as well as our formal training opportunities, you will be encouraged to make decisions and project manage your programmes alongside an enthusiastic and hard-working team.
As a Research Manager in our dedicated Transport industry team, your primary focus will be several mystery shopping programmes for Transport for London. 

What you’ll be doing….
  • Our ideal candidate will be able to deliver meaningful and impactful insights and further strengthen our client relationship. You will work directly with Transport for London’s insight team and internal stakeholders to build an understanding of the various transport modes and networks.
  • To ensure projects are delivered on time, to budget and to the client’s exacting quality standards, you will work closely with, and coordinate, the internal operational teams and oversee processes related to fieldwork, data quality and the training of the mystery shopper panel.
  • You will be able to identify and methodically resolve problems, implementing solutions or changes to consistently improve the project outputs, efficiency and impact.
  • Support the team with administrative tasks, using our internal systems for booking, invoicing, tracking financial performance, quality assurance and fieldwork updates.
 About you…

To be successful in this role you will need an interest in Mystery Shopping or Market Research, and the following skills and experience:
•Client focussed
•Following, evaluating and improving processes
•Project management - managing a project cycle and working to deadlines
•Strong organisational skills -  ability to work across multiple projects at the same time, demonstrating proactivity and flexibility
•Positive, pro-active, can-do attitude, solution focussed,
•Strong Office skills including Word, Excel and PowerPoint

 About us:

We are one of the world’s largest research companies and currently the only one primarily managed by researchers. With offices in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts globally with local knowledge to deliver top-quality research.

Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency. We have more bright, friendly, hard-working and enthusiastic people, from more backgrounds, with more interests, skills and experiences to learn from. Our values are based on our diverse cultural backgrounds, helping us to be responsive, client-focused and flexible.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We understand the importance of choice and offer a blended work environment, office and work from home. We also realise you may have commitments outside of work and will consider all flexible working applications - please highlight what you are looking for when you make your application.

 If this is what you are looking for from your next role, we look forward to hearing from you!