London

Are you looking to develop your career in one of the world’s largest Research Organisations?


Communities is a dedicated and expanding team of digital qual and communities experts who help enable brands to get closer to consumers through agile, online research methodologies, uncovering not only what they want to know, but helping discover what they hadn’t thought to ask.  As part of a dynamic team, you will help to inspire our clients and push the boundaries of where we take communities next!

The role:

A CM in our Communities Qualitative team is key to our mission. You will act as the connection between our community members and our clients, you’ll propel the engagement strategy, design the research content, and tell the stories that provide actionable insights and impact our clients’ business decisions every day.
Our ideal candidate will be passionate about online research and innovative digital methods.  You will enjoy thinking outside the box as to how we can use communities to get closer to consumers and be excited by the challenge.

What will I be doing?

 
  • Reporting to a community account director you will work with the client and account team to develop and implement a successful community strategy, incorporating engagement and research activities and member communications
  • Translate client research objectives into engaging community studies that deliver thoughtful feedback and actionable results
  • Act as the voice of the community via daily moderation including reviewing discussions, replying and probing on posts and finding creative ways to enable members to express themselves
  • In case of multi-country communities: supervise community moderation (by local moderators) via daily check-ins including reviewing discussions and adding follow-up probes
  • Monitor activity rates in the community (ies), flag any issues with participation and inform on the development of proactive engagement tactics
  • Support our clients’ business objectives by interpreting, analysing and synthesising research data into meaningful stories
  • Candidates will act as the primary project manager on accounts; communicating timelines, activity, status, etc. with your teams and clients. 
  • You will need to get to know your clients business in-depth, becoming an extension of their team so you add value with your insight and act as the voice of their customer
  • Become an expert in our Ipsos’ community platform and toolkit to leverage features for optimal participation and insight development
  • Get involved in using our internal Ipsos community to deliver insight for thought pieces and proposals.

About you...

•You will have experience in agency based market research relevant to the level you are applying for
•Candidates will need experience of managing long term communities for blue chip clients with client facing interaction
•You may also have some experience of running quantitative surveys on long term communities (but not essential)
•Strong story telling and communication skills with ability to present to clients with senior team support
•Strong proof-reading and grammar skills
•Internet and technology savvy; experienced with blogs, social networks, mobile apps and so on
•Independent, self-starter. You stay cool under pressure and contribute to our very positive office culture!
•Proficient in Microsoft Word, Excel and PowerPoint


About us...

We are one of the world’s largest research companies and currently the only one primarily managed by researchers. With offices in 88 countries, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts globally with local knowledge to deliver top-quality research.
Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency. We have more bright, friendly, hard-working and enthusiastic people, from more backgrounds, with more interests, skills and experiences to learn from.  Our values are based on our diverse cultural backgrounds, helping us to be responsive, client-focused and flexible.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We understand the importance of commitments you may have outside of work and we consider all flexible working applications - please highlight what you are looking for when you make your application.

If this is what you are looking for from your next role, we look forward to hearing from you!