Candidate Manager Support
Need assistance? We’re here for you!
Candidate Manager’s Support Procedures outline the processes for the escalation of product enquiries or issues. These procedures ensure that all support items are logged, qualified and assigned in the appropriate manner.
Online Product Manual
Do you have a query regarding the Candidate Manager application? If so , the answer may be just a click away in our online Product Manual.
Still struggling? Watch our video guide to Hiring Manager access to the Candidate Manager system.
Internal Product Support
Do you require assistance with a product enquiry or system issue? If so, please contact the Candidate Manager Super Administrator within your organisation, for assistance.
Product queries or issues which cannot be resolved at Super Administrator level can be escalated directly from Super Admin users to the Candidate Manager Support Helpdesk, for further assistance.
Candidate Manager E-Mail Support
If your Candidate Manager System administrator is unavailable, please click here to escalate a support item to the Candidate Manager Support Helpdesk directly.
Candidate Manager Support Helpdesk
Need assistance? We’re here for you. System Administrators are authorized to escalate queries directly to the Candidate Manager Support Helpdesk, via e-mail or phone.
When escalating any system issues, please provide our support specialists with as much information as possible, including any relevant error messages, screen shots and most importantly the steps which you completed, prior to encountering a system fault.
Support tickets will be categorised according to the nature of the query. Each category has a clearly defined Service Level outlining the time it should take to provide a resolution.
Account Management Services
Professional Services & Product Suggestions
Enquiries regarding Candidate Managers Service offerings & requests for product enhancements should be directed to your dedicated Account Manager for further discussion and feedback.